End User Computing; EUC Engineer

Job Description

At Regions, the End User Computing (EUC) Engineer is responsible for designing, implementing, and maintaining desktop solutions that leverage various technologies and platforms. This role collaborates with cross-functional teams to understand business requirements, design scalable and secure architectures, and ensure a smooth deployment and operation of desktop environments.

Responsibilities

• Designs end-to-end desktop solutions by analyzing business requirements, assessing existing infrastructure, and delivering scalable, secure, and high-performance architectures
• Designs and integrates application and desktop products, including virtual apps and desktops, to provide comprehensive and cohesive desktop solutions
• Configures and manages virtual machines, session hosts, virtual networks, and storage to create and maintain virtual desktop environments
• Ensures proper image management, user profile management, and application delivery mechanisms
• Designs and configures network connectivity between on-premises infrastructure and cloud services, including network security measures, such as firewalls, VPNs, and load balancers
• Optimizes desktop environments for performance, scalability, and user experience
• Monitors and tunes resource allocation, load balancing, and network bandwidth to ensure optimal performance
• Implements security measures, including data encryption, access controls, and compliance requirements, to protect desktop environments and ensure compliance with industry regulations
• Designs and implements high availability and disaster recovery solutions to minimize downtime and data loss
• Creates redundancy mechanisms, backup strategies, and failover mechanisms to ensure business continuity
• Assists with the setup of monitoring tools and processes to proactively monitor desktop infrastructure
• Identifies and troubleshoots performance issues, system errors, and network connectivity problems to maintain a stable and reliable environment
• Creates design documentation, implementation guides, and operational procedures, policy documents and controls
• Leads and coordinates with cross-functional teams to design and provide timely resolution to escalated issues related to the service, including support, security, network, and application SME teams
• Writes, tests, validates, and installs packages for software upgrades/patches
• Provides support for incidents and problems escalated from tier 1 and 2 support teams with a focus on PC hardware, operating systems, peripherals, and other issues

Requirements

• Bachelor's degree in computer science, information technology, or a related field and four (4) years designing and implementing desktop solutions
• Or High School Diploma/GED and eight (8) years designing and implementing desktop solutions
• Experience in network design, including connectivity options, firewalls, VPNs, and load balancers

Preferences

• Related certifications in A+, Azure, Citrix, Jamf, Microsoft technologies, etc.

Skills and Competencies

• Ability to work with minimal supervision
• Excellent customer service skills
• Familiarity with identity and access management concepts
• Knowledge of operating systems
• Knowledge of security best practices, data encryption, access controls, and compliance requirements
• Knowledge of systems automation tools including Power Shell, VB scripting, or Shell scripting
• Knowledge of typical server applications and services (SCCM, SQL, Active Directory, WSUS, GPOs, Jamf, etc.)
• Knowledge of virtual desktop services
• Strong analytical, problem-solving, and conceptual skills
• Strong verbal and written communications skills
• Understanding of performance optimization techniques, monitoring tools, and troubleshooting methodologies

macOS & Jamf Pro Engineering Responsibilities

• Implement and support Jamf Pro configurations including configuration profiles, policies, smart groups, inventory collection, and enrollment workflows
• Assist with Zero-Touch Provisioning for macOS using Automated Device Enrollment (ADE) through Apple Business Manager
• Apply and maintain macOS configuration baselines aligned with security standards and MDM capabilities
• Create and maintain macOS packages, scripts, and automation to support software deployment, patching, and endpoint configuration
• Support integrations between Jamf Pro and enterprise systems such as identity providers, certificate services, and security platforms
• Participate in macOS version lifecycle activities including testing, validation, phased deployments, and user communications
• Leverage Jamf Pro APIs and tooling to support reporting, remediation workflows, inventory accuracy, and configuration compliance
• Develop and maintain scripts (bash, zsh, or Python) to assist with Jamf automation, macOS compliance checks, and provisioning tasks

macOS Platform Knowledge

• Demonstrated working knowledge of macOS system behavior including permissions, File Vault, MDM concepts, and security features
• Experience using Apple Business Manager capabilities
• Support macOS identity and authentication integrations, including…