Senior Product Implementation & Support Specialist; Hybrid

Job Overview

Senior Product Implementation Specialist role at American Family Insurance. Responsible for the implementation, launch, defect management, system support, and quality control of homeowner insurance products. Supports product strategy and lifecycle while partnering with cross‑functional teams on new product releases. Reports to the Senior Manager, Product Implementation & Support.

Salary range: $80,000.00 – $.

• Lead initiatives from scoping through deployment and post‑production stabilization, including high‑risk and UBI work.
• Align scope and requirements with Product; document assumptions, dependencies, and success criteria.
• Lead IT discovery, estimation, and intake readiness; support backlog development.
• Prioritization and planning: own prioritization aligned to roadmap capacity and value.
• Lead Program Increment Planning; balance mandates, defects, enhancements, and rate changes.
• Partner with Portfolio on intake, budget, and cost tracking.
• Execute, release & go‑to‑market; own integrated delivery plan through build, test, filings, rollout, and stabilization.
• Deliver key program capabilities; support go‑to‑market readiness and operational transition.
• Lead defect/issue intake, triage, and resolution to minimize disruption.
• Run governance cadences; communicate status, risks, and dependencies.
• Coordinate across Product, IT, Portfolio, Underwriting, and Operations; manage dependencies and escalations.
• Drive automation, workflow improvements, and vendor/partner integrations.
• Maintain documentation (Confluence, JIRA, playbooks, job aids) and support production/UW issues.

• Demonstrated experience providing customer‑driven solutions, support, or service.
• Extensive knowledge of Property and Casualty Insurance product design and underwriting concepts.
• Solid understanding of market research and marketplace trends in insurance coverage.
• Solid knowledge of project management methodologies, practices, techniques, and tools.

• Personal Lines or Commercial Lines insurance domain experience.
• Agile delivery, portfolio, budget, and cross‑functional coordination leadership.
• Release management capability.
• Issue/defect and change management.
• Stakeholder and governance leadership.
• Experience driving digital and operational enablement.

Travel up to 25%. Primary work involves sitting or standing. Hybrid model: minimum 10 days per month in select offices (Madison, WI; Boston, MA; St. Joseph, MO; Denver, CO; Phoenix, AZ; Hopkins, MN).

• Comprehensive medical, dental, vision, and wellbeing benefits.
• Competitive 401(k) contribution and pension plan.
• Annual incentive and 9 paid holidays.
• Paid time off program (23 days accrued annually for full‑time employees).
• Student loan repayment program.
• Paid‑family leave.

We are an equal‑opportunity employer. We comply with all applicable federal, state and local laws pertaining to non‑discrimination, non‑harassment and equal opportunity. Applicants with criminal histories are considered in accordance with law. We prioritize full inclusion of qualified individuals. Reasonable accommodations are available; please contact