Training Specialist; Manhattan WMS​/OMS

Direct message the job poster from Trident Consulting

Trident Consulting is seeking a Training Specialist (Manhattan WMS/OMS) for one of our clients. A global leader in business and technology services

Job Type: Full-Time

Required Skills: Manhattan WMS/OMS

Role: Training Specialist (Manhattan WMS/OMS)

Location: Remote

Pay Rate: $85K-$120K/Annum

As a Trainer, you will be embedded with deployment teams to deliver hands‑on training to warehouse and office staff, support end‑user adoption, and provide operational expertise during system cutovers. You will work closely with Implementation Engineers, Process Super Users, and the Implementation Training Manager to translate complex systems and process changes into user‑friendly training experiences. We are looking for an experienced Trainer to lead the development and delivery of all training materials, tools, and programs to support user adoption and operational readiness.

• Build and maintain a standardized training curriculum aligned to Manhattan WMS/OMS capabilities and operational workflows.
• Deliver hands‑on training sessions for site operations and administrative staff using Manhattan IT System Stack.
• Translate system and process documentation into practical, user‑friendly instruction.
• Provide on‑site coaching and shoulder‑to‑shoulder support during go‑live and ramp‑up periods.
• Guide users on day‑to‑day tasks such as receiving, picking, inventory management, and order fulfillment using the new systems.
• Define role‑based learning paths and system usage expectations for each user group.

• Collaborate with Implementation Engineers and Process Super Users to develop and maintain work instructions, job aids, quick reference guides, and process documentation.
• Ensure all training materials are consistent with configuration, process design, and CEVA best practices.
• Capture real‑time feedback from trainees to continuously improve training content and methods.

• Serve as a first line of support for user questions and issues during and after go‑live.
• Identify and elevate system issues or knowledge gaps to the appropriate teams.
• Support User Acceptance Testing (UAT) and validate training effectiveness through floor‑level observation.
• Capture feedback from each deployment to enhance training materials and improve future rollouts.
• Maintain a library of updated training documents, including SOPs, work instructions, quick reference guides, and e‑learning modules.
• Ensure training aligns with CEVA's commitment to operational excellence and safety.

• High school diploma required; associate or bachelor's degree preferred.
• 3+ years of experience in warehouse operations, training, or systems support.
• Experience with Manhattan WMS systems (Manhattan Active preferred) and logistics processes is highly desirable.
• Prior involvement in technology or process rollouts is strongly preferred.
• Strong interpersonal skills with the ability to train and support a variety of audiences.
• Comfortable working in fast‑paced, hands‑on warehouse environments.
• Clear communicator with the ability to simplify complex topics.
• Proficient with Microsoft Office (especially PowerPoint and Excel); familiarity with learning tools a plus.
• Willing and able to travel extensively to deployment sites across North America.
• Strong preference for bilingual candidate able to conduct training in Spanish and English.

Trident Consulting is a premier IT staffing firm providing high‑impact workforce solutions to Fortune 500 and mid‑market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard‑to‑fill, niche talent, we help organizations build agile,…