Business Systems Analyst

Responsibilities

• Conduct requirements gathering sessions and participate in the analysis and documentation of business and system requirements.
• Translate business needs into user stories and acceptance criteria utilizing SAFe Agile and BDD/Gherkin methodologies.
• Document workflows, process flows, data mappings, system interactions, and functional design documentation.
• Participate in SAFe Agile delivery activities including backlog refinement, sprint planning, stand‑ups, retrospectives, and Program Increment (PI) planning.
• Collaborate with business stakeholders, developers, architects, and project teams to clarify requirements, validate solutions, and communicate project status, risks, and issues.
• Support testing activities including test case development, defect management, traceability validation, and user acceptance testing.
• Support change management, production readiness, deployment, and post‑production support activities.
• Support administration and operational activities for assigned applications and platforms, including user access, role management, and permissions support.
• Support enterprise privacy, consent management, compliance, and data governance initiatives, including analysis and support of external‑facing digital experiences.
• Maintain knowledge of business processes, technical platforms, and evolving compliance and regulatory requirements while adhering to corporate policies and standards.

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field, or equivalent work experience.
• 2–4 years of experience in business systems analysis or related IT/business roles.
• Experience in insurance, financial services, or other regulated industries preferred.
• Working knowledge of business analysis practices, requirements gathering, and documentation techniques.
• Working knowledge of SDLC methodologies including SAFe Agile and Waterfall with experience supporting Agile delivery teams preferred.
• Experience with tools such as JIRA, Confluence, Visio, Service Now, or similar platforms.
• Experience supporting external‑facing digital platforms, privacy/compliance initiatives, or application administration activities preferred.
• Strong analytical, problem‑solving, organizational, communication, and data analysis skills with the ability to support validation, troubleshooting, reporting activities, and work effectively in a collaborative team environment.
• Willingness to learn new technologies, business processes, and regulatory concepts.
• Ability to work in a hybrid environment with primary office locations in Jacksonville, FL or Birmingham, AL.