Enterprise Infrastructure Manager – Voice Engineering

Responsibilities

• Serves as the People Manager for the Enterprise Voice Engineering team, responsible for day-to-day leadership, staffing, performance management, and overall team delivery across voice platforms and services.
• Owns the end-to-end engineering and operational lifecycle for enterprise voice infrastructure, including architecture alignment, platform stability, and production support for critical communications systems.
• Acts as the technical and functional leader for voice technologies (VoIP, SIP, Teams Voice, CUCM, Genesys, Avaya), ensuring solutions meet business, regulatory, and resiliency requirements.
• Leads strategic initiatives and transformation efforts, including cloud migration, legacy decommissioning, and M&A integration activities impacting voice platforms.
• Partners across Engineering, Network, Security, Contact Center, and business stakeholders while managing key vendor relationships to ensure aligned delivery and continuous improvement.

• VoIP
• SIP
• Teams Voice
• CUCM
• Genesys
• Avaya
• Information Security
• IT Architecture
• Network Administration
• System Administration

• Leadership
• Performance management
• Team delivery
• Strategic initiatives
• Vendor management
• Collaboration
• Continuous improvement

• Information Security
• IT Architecture
• Network Administration
• Network Support
• Software Testing
• System Administration
• Roles at this level typically require a university / college degree.
• Higher level education such as a Masters degree, PhD, or certifications is desirable.
• Industry experience is typically 8+ years.
• At least 5 years of prior management experience is typically required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

• University degree
• Masters degree
• PhD
• Job specific certification