MacOs EUC Engineer

Thank you for your interest in a career  Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the End User Computing (EUC) Engineer is responsible for designing, implementing, and maintaining desktop solutions that leverage various technologies and platforms. This role collaborates with cross-functional teams to understand business requirements, design scalable and secure architectures, and ensure a smooth deployment and operation of desktop environments.

• Designs end-to-end desktop solutions by analyzing business requirements, assessing existing infrastructure, and delivering scalable, secure, and high-performance architectures
• Designs and integrates application and desktop products, including virtual apps and desktops, to provide comprehensive and cohesive desktop solutions
• Configures and manages virtual machines, session hosts, virtual networks, and storage to create and maintain virtual desktop environments
• Ensures proper image management, user profile management, and application delivery mechanisms
• Designs and configures network connectivity between on-premises infrastructure and cloud serves, including network security measures, such as firewalls, VPNs, and load balancers, to ensure secure and efficient data transfer
• Optimizes desktop environments for performance, scalability, and user experience
• Monitors and tunes resource allocation, load balancing, and network bandwidth to ensure optimal performance
• Implements security measures, including data encryption, access controls, and compliance requirements, to protect desktop environments and ensure compliance with industry regulations and organizational policies
• Designs and implements high availability and disaster recovery solutions to minimize downtime and data loss
• Creates redundancy mechanisms, backup strategies, and failover mechanisms to ensure business continuity
• Assist with the set-up of monitoring tools and processes to proactively monitor desktop infrastructure
• Identifies and troubleshoots performance issues, system errors, and network connectivity problems to maintain a stable and reliable environment
• Creates design documentation, implementation guides, and operational procedures, policy documents and controls
• Leads and coordinates with cross functional teams, to design and provide a timely resolution to all escalated issues related to the service. These cross functional teams include among others, support teams, agent owners, security and network teams and application SME's
• Writes, tests, validates, and installs packages for software upgrades/patches
• Provides support for incidents and problems escalated from our tier 1 and 2 support teams with a particular focus on PC hardware, operating systems, peripherals, and other issues

• Bachelor's degree in computer science, information technology, or a related field and four (4) years designing and implementing desktop solutions
• Or High School Diploma/GED and eight (8) years designing and implementing desktop solutions
• Experience in network design, including connectivity options, firewalls, VPNs, and load balancers

• Related certifications in A+, Azure, Citrix, Jamf, Microsoft technologies, etc.

• Ability to work with minimal supervision
• Excellent customer service skills
• Familiarity with identity and access management concepts
• Knowledge of operating systems
• Knowledge of security best practices, data encryption, access controls, and compliance requirements
• Knowledge of systems automation tools including Power Shell, VB scripting, or Shell scripting
• Knowledge of typical server applications and services, (SCCM, SQL, Active Directory, WSUS, GPOs, Jamf, etc.)
• Knowledge of virtual desktop services
• Strong analytical, problem-solving, and conceptual skills
• Strong verbal and written communications skills
• Understanding of performance optimization techniques, monitoring tools, and troubleshooting methodologies

• Implement and support Jamf Pro configurations including configuration profiles, policies, smart groups, inventory collection, and enrollment workflows.
• Assist with Zero-Touch Provisioning for macOS using Automated Device Enrollment (ADE) through Apple Business Manager.
• Apply and maintain macOS configuration baselines aligned with Bank security standards, CIS benchmarks, and MDM capabilities.
• Create and maintain macOS packages, scripts, and automation to support software deployment, patching, and endpoint configuration.
• Support integrations between Jamf Pro and enterprise systems such as identity providers, certificate services, and security platforms.
• Participate in macOS version lifecycle activities including testing, validation, phased…