Technical Analyst

Thank you for your interest in a career  Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Technical Analyst reviews, analyzes, and modifies programming including encoding, testing, debugging and installing to support applications and systems. This position participates in the design and development of various applications and systems.

• Supports the daily administration of applications and systems including but not limited to customization of objects, fields, record types, sharing rules, page layouts, validation rules, custom settings, and flows
• Assists with obtaining business requirements, designing project plans, and ensuring applications are meeting end-user needs
• Designs, develops, tests, debugs, and maintains application customizations (including integrations)
• Monitors routine and critical processes and workflows
• Performs root cause analysis and provides technical solutions to production related application errors
• Identifies issues and drives their resolution during the analysis, design, and testing phases
• Assists with creating and maintaining application support documentation on processes and configurations
• Coordinates with necessary teams throughout the application design and development process
• Continuously seeks opportunities for knowledge development
• Works under direct supervision, maintaining communication with senior administrators to effectively support operations
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

• Bachelor’s degree in related field

• Experience in an agile methodology development environment
• Experience in the financial services industry
• Experience supporting application design and administration
• Experience with third party implementation vendors
• Excellent written and verbal communication skills
• Project management and organizational skills necessary to balance multiple priorities in a fast-paced environment

• Ability to communicate effectively to all levels of management
• Ability to communicate technical problems and solutions to non-technical users
• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to thrive in a cross-functional team environment
• Basic analytical skills to troubleshoot application issues
• Excellent problem solving

• Serve as a liaison between business stakeholders, product owners, and development teams.
• Gather, analyze, document, and refine business and technical requirements.
• Create and maintain user stories, acceptance criteria, process documentation, and defect records in Jira.
• Analyze system workflows, data flows, integrations, and application functionality to support solution design.
• Collaborate with developers to clarify requirements and validate technical solutions.
• Capture user feedback, identify gaps, and recommend process or system improvements.
• Develop, execute, and document test scenarios, test scripts, and validation results.
• Support defect triage, issue resolution, root cause analysis, and regression testing.
• Validate system enhancements and ensure delivered solutions meet business requirements.
• Assist with reporting, metrics, and Jira dashboard development as needed.

• Experience with Jira, including user story creation, backlog management, and defect tracking.
• Strong requirements gathering and documentation skills.
• Understanding of Agile/Scrum methodologies.
• Experience with software testing and quality assurance processes.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strong…