Technology Operations & Mainframe Operator

Thank you for your interest in a career  Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Technology Operations and Mainframe Operator supports the availability, reliability, and performance of enterprise and mainframe computing environments by executing routine computer operations and serving as a first-level responder to mainframe and infrastructure alerts. The role combines scheduled production processing with real-time monitoring and incident response in a 24x7 banking environment.

• Monitors and operates mainframe and enterprise systems, including console operations and batch processing
• Serves as first responder to mainframe and infrastructure alerts using monitoring dashboards
• Executes and monitors mainframe and distributed batch jobs and distributes operational outputs
• Maintains mainframe production documentation and operational records
• Performs first-level troubleshooting and escalates incidents per defined procedures
• Supports outage management activities including bridges and incident timelines
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• Works under clearly defined procedures
• Works under close supervision

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

• High School Diploma or GED

• Associate’s or Bachelor’s degree in a related field
• Prior technology operations experience including computer and mainframe operations

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to work in a team environment when applicable
• Ability to work under direct guidance
• Good customer service skills
• Good problem-solving skills
• Good written and verbal communication skills

Thursday-Sunday

• TSO/ISPF
• JCL
• JES2
• IWS/CA7/Control-M
• Service Now/Pager Duty
• Mainframe system console monitoring

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

Hoover, Alabama

The location available for this role is Birmingham, AL

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Minimum: $46,750.00 USD

50th Percentile: $57,270.00 USD

This job is not incentive eligible.

This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense.

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.