MacOs EUC Engineer

Job Description:

At Regions, the End User Computing (EUC) Engineer is responsible for designing, implementing, and maintaining desktop solutions that leverage various technologies and platforms. This role collaborates with cross-functional teams to understand business requirements, design scalable and secure architectures, and ensure a smooth deployment and operation of desktop environments.

Responsibilities

• Design end-to-end desktop solutions by analyzing business requirements, assessing existing infrastructure, and delivering scalable, secure, and high-performance architectures
• Design and integrate application and desktop products, including virtual apps and desktops, to provide comprehensive and cohesive desktop solutions
• Configure and manage virtual machines, session hosts, virtual networks, and storage to create and maintain virtual desktop environments
• Ensure proper image management, user profile management, and application delivery mechanisms
• Design and configure network connectivity between on-premises infrastructure and cloud services, including network security measures such as firewalls, VPNs, and load balancers, to ensure secure and efficient data transfer
• Optimize desktop environments for performance, scalability, and user experience
• Monitor and tune resource allocation, load balancing, and network bandwidth to ensure optimal performance
• Implement security measures, including data encryption, access controls, and compliance requirements, to protect desktop environments and ensure compliance with industry regulations and organizational policies
• Design and implement high availability and disaster recovery solutions to minimize downtime and data loss
• Create redundancy mechanisms, backup strategies, and failover mechanisms to ensure business continuity
• Assist with the set-up of monitoring tools and processes to proactively monitor desktop infrastructure
• Identify and troubleshoot performance issues, system errors, and network connectivity problems to maintain a stable and reliable environment
• Create design documentation, implementation guides, and operational procedures, policy documents and controls
• Lead and coordinate with cross-functional teams to design and provide a timely resolution to all escalated issues related to the service. These teams include support teams, agent owners, security and network teams, and application subject‑matter experts
• Write, test, validate, and install packages for software upgrades/patches
• Provide support for incidents and problems escalated from tier 1 and tier 2 support teams with a particular focus on PC hardware, operating systems, peripherals, and other issues

Requirements

• Bachelor's degree in computer science, information technology, or a related field and four (4) years designing and implementing desktop solutions
• Or High School Diploma/GED and eight (8) years designing and implementing desktop solutions
• Experience in network design, including connectivity options, firewalls, VPNs, and load balancers

Preferences

• Related certifications in A+, Azure, Citrix, Jamf, Microsoft technologies, etc.

Skills and Competencies

• Ability to work with minimal supervision
• Excellent customer service skills
• Familiarity with identity and access management concepts
• Knowledge of operating systems
• Knowledge of security best practices, data encryption, access controls, and compliance requirements
• Knowledge of systems automation tools including Power Shell, VB scripting, or Shell scripting
• Knowledge of typical server applications and services (SCCM, SQL, Active Directory, WSUS, GPOs, Jamf, etc.)
• Knowledge of virtual desktop services
• Strong analytical, problem‑solving, and conceptual skills
• Strong verbal and written communication skills
• Understanding of performance optimization techniques, monitoring tools, and troubleshooting methodologies

macOS & Jamf Pro Engineering Responsibilities

• Implement and support Jamf Pro configurations including configuration profiles, policies, smart groups, inventory collection, and enrollment workflows
• Assist with Zero‑Touch Provisioning for macOS using Automated Device Enrollment (ADE) through Apple Business Manager
• Apply and maintain macOS configuration baselines aligned…