Cloud Engineer; Escalations

Position Title:

Cloud Engineer (Escalations)

Position Type:
Full-Time / Exempt**

Clearance:
None

Location:

Huntsville, AL / Remote

SOC Code: 15-1243

Salary*: $70000 - $90,000

* Dependent upon qualifications

Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in these meaningful health and welfare benefits:

• Excellent health/dental benefits from BCBS and Ameritas
• See into the future with our luxurious VSP vision benefits
• Prepare for the long-haul courtesy of our 401k with company matching
• 10 days' vacation, 7 days sick time
• Bonuses and salary increase potential via our certifications plan

We do cool work here, defying expectations by simply being who we are - each of us makes an impact.

• Collaborate with various teams to identify, design, and document technical processes that improve efficiency, consistency, and quality of our operations. Leverage your technical expertise to define workflows, procedures, and best practices that align with industry standards and organizational goals.
• Collaborate with the Strategic Account Managers and relevant teams to understand the scope and details of services provided to clients.
• Serve as a technical escalation point for the service desk, investigating and resolving complex technical issues related to Microsoft 365 and Azure services.

• Serve as a technical point of contact for clients, addressing inquiries, providing updates, and ensuring that solutions meet client expectations.

• Investigate and collaborate with teams to analyze and resolve complex technical problems, providing guidance and expertise to ensure timely and effective resolutions. Ensure documentation is generated for training and efficiency.
• Lead the planning, coordination, and execution of technical changes, including software deployments, system upgrades, and infrastructure modifications. Define clear timelines, roles, and responsibilities, and ensure that changes are thoroughly tested and documented.
• Evaluate incoming tasks and projects to determine their urgency and priority.
• Monitoring the ticket backlog, identifying bottlenecks, and working closely with other engineers to diagnose and resolve issues efficiently. Identify critical issues requiring immediate attention. Collaborate with teams to identify and implement process improvements to reduce future ticket backlogs.
• Managing personal Key Performance Indicators, forecasting current workload for upcoming effort availability, and ensuring that all tickets are processed in accordance with Service Level Agreements.
• Continuous education, expansion, and refinement of technical knowledge and credibility through industry standard certifications.

• Security+ is REQUIRED.

Microsoft Certificates

• AZ-104
• SC-300
• SC-400

• Microsoft 365
  • Compliance Administration - AIP, DLP, Data lifecycle management, etc.
  • Teams Administration
  • Exchange Administration
  • SharePoint Administration
  • Security Administration
  • Intune
• Azure Technology
  • AD Connect
  • Recovery Services
  • Virtual Machine - Management, monitoring, and troubleshooting.
  • Conditional Access
  • Azure AD
  • AVD
• Active Directory Domain Services
• Active Directory Federation Services
• Certificate management and renewals
• Network Troubleshooting

This position may involve access to information subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). Qualified applicants will be considered regardless of national origin or immigration status. If a candidate does not meet the definition of a "U.S. Person" (as defined in 22 CFR § 120.15), the company will assess whether an export license is required.

If a license is required, any offer of employment will be contingent upon the candidate's…