Salesforce Business Systems Analyst

Thank you for your interest in a career  Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, the Business Systems Analyst conducts business process analysis, needs assessments, and preliminary cost/benefits analysis in an effort to align information technology solutions with business initiatives. This position may function as liaison between the line of business and the Information Technology (IT) department.

Primary Responsibilities

• Formulates/defines specifications for moderately complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from programs

• Analyzes and evaluates existing or proposed systems and devises computer programs, systems and related procedures to process data

• Prepares charts and diagrams to assist in problem analysis and submits recommendations for solution

• Prepares program specifications and diagrams and develops coding logic flowcharts

• Encodes, tests, debugs and installs the operating programs and procedures in coordination with computer operations and user departments

• Reviews progress and evaluates results

• Reports inconsistencies to the attention of management and suggest problem resolutions and business process improvements

• Certain business groups may require on call support rotation after hours and/or weekends

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for

overtime pay.

Requirements

• High School Diploma or GED and ten (10) years of related experience OR

• Or Bachelor's degree and six (6) years of related experience

Preferences

• Banking or financial services industry experience

• Experience providing application support to include troubleshooting

• Experience with business intelligence tools

• Experience creating relational database queries

• Familiarity with agile and/or waterfall methodologies

• Project Management and testing experience

Skills and Competencies

• Ability to plan, schedule and execute multiple concurrent activities

• Ability to use application programming interface (API) tools

• Ability to work in a team environment

• Actively demonstrates a complex working knowledge of systems and software development concepts, practices, and procedures

• Advanced ability to research, analyze data, and derive facts

• Excellent communication and customer service skills

• Excellent organizational and analytical skills

• Knowledge of applicable testing tools and effective implementation

• Problem solving and priority management skills

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)

Additional Job Description

• Leverage Salesforce platform capabilities to support mortgage origination and customer relationship management processes throughout the loan lifecycle.

• Gather, document, and translate business requirements into scalable Salesforce solutions.

• Identify opportunities to improve business processes through automation, optimization, and expanded use of Salesforce platform capabilities.

• Create and maintain reports, dashboards, and analytics to provide business insights and support data-driven decision-making.

• Perform data analysis, data validation, and data quality management activities to ensure the accuracy and integrity of Salesforce data.

• Monitor system performance, user adoption, and platform utilization, recommending enhancements to maximize business value.

Additional Preferences

• Mortgage experience preferred

• Salesforce or Customer Relationship Management Tool experience preferred

This…