Enterprise Operations Optimization Manager

Overview

Thank you for your interest in a career ions believes associates deserve more than just a job and offers performance-driven individuals the opportunity to build a career with opportunities for growth. Regions safeguards personal information submitted for job opportunities and will store it in accordance with regulatory requirements for a minimum of three years.

You may review, modify, or update your information by logging into the careers section of the system.

At Regions, the Enterprise Operations Optimization Manager is responsible for elevating enterprise performance by redesigning processes, optimizing workforce strategies, and deploying advanced technologies that strengthen efficiency, operational performance, workforce management, and customer experience. This position leads large-scale operational modernization across multiple enterprise operations functions.

• Oversees workforce management, capacity planning, and resource optimization for large-scale front-line and back-office organizations
• Breaks down organizational silos and drives a unified operating model across business units
• Architects and executes multi-year transformation roadmaps, including AI/ML adoption, automation, workflow redesign, and modernization of legacy systems
• Partners in the implementation of enterprise platforms and performance tools to advance efficiencies
• Drives automation initiatives that reduce manual effort, improve accuracy, and strengthen risk and control environments
• Builds and scales enterprise reporting ecosystems, including KPI/KRI dashboards, workforce forecasting models, and automated insights platforms
• Establishes data foundations that enable AI-driven insights and reduce reliance on manual reporting
• Partners with senior executives across Technology, Finance, Risk, Legal, and Operations to align priorities and deliver enterprise outcomes
• Manages vendor strategy and contingent resourcing strategy to optimize cost and performance

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. This position is incentive eligible. This is a single incumbent position.

• Fifteen (15) years of senior leadership experience in operations, transformation, fraud, risk, enterprise strategy or related experience
• Experience in workforce management, capacity planning, and contingent workforce operations oversight
• Experience with digital transformation, AI/ML, automation, and enterprise technology roadmaps
• Experience utilizing data analytics, forecasting, reporting, and performance management
• Experience leading large, operational teams (500+ employees)

• Six Sigma Black Belt or equivalent process improvement certification

• Experience in financial services, banking, insurance, or other highly regulated industries
• Background in payment processing, cash management, fraud operations, claims, and banking operations
• Experience managing BPO (Business Process Outsourcing) / vendor relationships and global delivery models
• Executive-level communication skills with a track record of influencing C-suite and board-level stakeholders

• Ability to be a change agent with strong execution discipline
• Ability to build high-performing and inclusive teams
• Ability to make data-driven decisions
• Demonstrated ability to be a visionary, enterprise-minded operator
• Demonstrated ability to deliver significant hard-dollar savings through operational improvements and automation
• Demonstrated ability to effectively engage project teams and leadership within a corporate setting
• Effective communication and stakeholder engagement
• Excellent planning and organizational skills
• Exceptional cross-functional collaborator
• Strategic thinker with hands-on operational depth
• Strong leadership and mentoring capabilities

This is not a remote position. A minimum of 3 days is required in the office.

Primary location preference is Birmingham, AL. We will also consider candidates based in Charlotte, NC or Atlanta, GA.

Position may require up to 25% travel.

Full time

Pay…