Director of Operations - State Farm Agent Team Member

Director of Operations - State Farm Agent Team Member

Full Time in Hoover & Vestavia Hills, AL

• 401(k) matching
• Bonus based on performance
• Paid time off

You May Be a Great Fit as a Director of Operations at Ryan Goolsby - State Farm Agent if

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re detail-oriented
  , especially when handling sensitive information or important claims.
• You listen first, then guide
  , making customers feel understood while confidently recommending solutions.
• You’re motivated by goals and growth
  , and you know how to turn needs-based conversations into confident buying decisions that truly help customers.

Location Address 2807 Wisteria Dr, Hoover, AL 35216

At Ryan Goolsby Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

• Lead daily operations and guide team workflow.
• Oversee administrative and compliance procedures.
• Track progress toward established business objectives.
• Collaborate with the agent to implement strategic initiatives.
• Promote a positive and customer-focused environment.

• Leadership experience in business or office management.
• Excellent communication and problem-solving skills.
• Strong attention to detail and follow-through.
• Ability to obtain state insurance licenses.

• Recruit, hire, and onboard team members in sales and service roles.
• Set clear goals, run 1:1s, coach to metrics, and manage schedules.
• Build a positive, accountable culture focused on client outcomes.

• Run the weekly production cadence and pipeline reviews.
• Improve quote quality, follow-up, and close rates across P&C, Life, and Health.
• Partner with the owner on campaigns, referrals, reviews, and local events.

• Set service SLAs for calls, emails, and chats.
• Oversee renewals, coverage reviews, cross-sell, and claims triage.
• Track NPS or review scores and resolve escalations.

• Document and improve SOPs for quoting, underwriting submissions, endorsements, billing, and renewals.
• Manage task queues, quality checks, and workload balancing.
• Keep data clean across CRM, phones, and e-sign tools.

Compensation: $52,000.00 - $70,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.