Business Unit Quality Control Specialist

Job Description:

At Regions, the Business Unit Quality Control Specialist provides quality control oversight and supports sampling specific decisioning to ensure a business group’s adherence to internal procedures and regulatory guidelines and established laws are met.

• Performs a review of specific business activities to ensure policies and procedures were followed and documents were appropriate and executed properly
• Reviews assigned samples and determines if associates followed the departmental procedures, Regions’ policies and Federal and State regulations
• Applies knowledge of the Business Unit’s system of record for completeness and accuracy
• Completes reviews ensuring applicable compliance oversight is documented in the system
• Enters final decision along with supporting information into the Quality Control System communicating results to internal business groups for feedback
• Assists in problem solving, researching and formulating responses to the business group due to errors for regulatory ineffectiveness
• Ensures compliance to department, agency, bank and federal guidelines and procedures to mitigate risk
• Works under limited direction and/or supervision

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

• High School Diploma or GED
• Seven (7) years of quality control, quality assurance, compliance, audit, banking, underwriting or related experience

• Previous quality control experience

• Ability to learn regulations impacting a specific line of business
• Ability to multi-task and set priorities
• Ability to research, review information, and summarize facts
• Ability to work under pressure and meet deadlines
• Advanced in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Advanced knowledge of areas of support
• Detail oriented
• Knowledgeable of all applicable regulations, agency guidelines and laws governing the business groups supported
• Knowledgeable of bank systems and tools to perform reviews in quality control
• Proficient verbal, written communication, and organizational skills

• Working knowledge of mortgage servicing
• Working knowledge of consumer equity loans
• Working knowledge of SCRA requirements
• Working knowledge of Flood Insurance requirements
• Working knowledge of delinquent loans requirements
• Working knowledge of loss mitigation requirements
• Working knowledge of credit dispute requirements
• Working knowledge of investors and agencies
  • FHA
  • VA
  • USDA
  • Fannie Mae
  • Freddie Mac
  • Ginnie Mae
• Working knowledge of Servicing systems
  • MSP
  • ACLS
  • TSYS
  • CACS
  • iVIEW

Regions will not sponsor applicants for work visas for this position. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in‑office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. This position must be within a reasonable driving distance to Birmingham, AL, Atlanta, GA or Charlotte, NC.

Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

Job Range Target:

Minimum: $50,500.00 USD

Median: $63,650.00 USD

Incentive Pay Plans: This job is not incentive eligible.

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits‑eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and…