Retail Customer Experience Associate, Riverchase Galleria

Overview

Be part of an amazing story. Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for our customers. You’ll prioritize customer satisfaction by actively engaging with shoppers across all touchpoints - both in-store and online - and drive cross-category sales to support overall business goals. With a deep understanding of fashion, fit, and function, you will make tailored product recommendations and leverage digital tools to enhance the customer journey.

You also will work across different departments daily, often transitioning between multiple areas throughout the day. In this role, you’ll also play a key part in client relationship building through outreach tools like My Client and social media. Your collaborative approach with peers, store leaders, and brand partners will help identify opportunities, resolve challenges, and elevate the overall customer experience.

In addition to service and selling, you’ll support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures. A positive, can-do attitude, strong communication skills, and a passion for delivering high-caliber service will be key to your success in this role.

• How Our Selling Colleagues Spend Their Day – The day begins with energy, greetings, and ensuring the sales floor is clean, organized, and prepared. They review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions to engage, educate, and sell with confidence.
• On the floor, focus on the customer with a warm welcome, eye contact, and personal conversations to build customer relationships and drive return visits.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
• Finish Strong by sharing Loyalty program benefits, ensuring customers have what they need, and ending with a sincere thank-you, often assisting with packages while using the customer’s name.
• Support one another with honesty, care, and collaboration to better serve customers and communities.
• Strive for excellence as a journey—aim to improve daily, meet sales goals, and learn from others to deliver store results.

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Must be able to:
• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Be comfortable communicating and collaborating with customers and colleagues
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Meeting daily sales goal challenges
• Enjoy meeting people, learning about them, and sharing information
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
• You can handle electronic devices with no problem
• At least 2 years of selling or customer experience preferred

• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
• Standing for at least two consecutive hours, lifting at least 25lbs, stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
• Requires close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions