Sales Floor Supervisor - Riverchase Galleria

General Description

As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs.

• Customer Service & Sales – Directs customer service and sales activities in store; resolves customer issues and concerns. Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately.
• Store Merchandise Standards – Manages merchandise standards through Put to Fixture, SET, and Visual process execution. Maintains high merchandise presentation standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process. Promotes company merchandise strategy and identifies local opportunities to drive sales. Oversees efficient and clean recovery standards for the sales floor and fitting room processes within the store.
• Omnichannel – Trains, mentors and coaches all associates at  Pickup location on processes and transaction procedures related to delivery and return of  orders. Manages all Ship-From-Store, Buy-Online-Pick-Up-In-Store and Curbside Pickup order processes within the prescribed time periods. Monitors and shares omnichannel and reporting metrics and takes action to resolve issues.
• Specialty Businesses – Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for the specialty associate training and care/protection plans. Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes. Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale.
  
  Oversees proper execution of all defective and return-to-vendor/warehouse activities, reducing shrink within specialty businesses.
• Team Development – Teaches, trains and coaches associates. Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment and addresses performance issues.
• Performance Standards – Consistently meets established performance standards; including but not limited to shrink and safety initiatives, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

• Embraces a Growth Mindset – Proposes and initiates actions on new ideas that improve our product, stores or practices. Listen to ideas and suggestions and apply them when appropriate, championing new initiatives. Encourages others and themselves to stretch beyond current capabilities. A willingness to be a catalyst for change by challenging the status-quo and motivating others to make improvements.
• Thinks Critically – Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Gathers the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts.
• Demonstrates Leadership – Creates an environment that fosters teamwork, recognizes others' accomplishments, and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level.
• Takes Accountability – Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. Builds relationships by showing consideration for the perspectives of others, listening first before drawing conclusions.
• Implements with Excellence – Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals. Implements…