Retail Store Manager

Position Overview Position Details

• Sales and Goals Achievement:
• Demonstrate leadership in driving sales and profitability by achieving or exceeding all established store budgeted financial goals.
• Understand the impact surrounding AOV, UPT, Conversion, Margin, and Email capture and level sets employee expectations to achieve positive results. Ensures effective execution of all sales productivity initiatives.
• Direct and maintain merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging.
• Effectively set sales and promotions with proper signing and communication
• Understand merchandise assortment and allocation and how it links to traffic and buying trends. Communicates shifts to District Manager or Inventory team.

• Customer Service:
• Personally demonstrate a high level of customer service and engagement and set tone and expectations for the team.
• Develop an exceptional familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Directs team to do the same.
• Orchestrate optimum staffing levels and floor coverage to assist and engage the customer.
• Ensure customer profile information is accurately recorded.
• Ensure Company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.

• Human Resources/Leadership
  
  Skills:
• Effectively recruit, hire, train, motivate, and lead employees.
• Ensure all openings are filled on a timely basis.
• Demonstrate professionalism, integrity, and company values when addressing employees.
• Exhibit sound decision-making skills and performs with a minimum of supervision; is solution-based.
• Provide clear and consistent feedback to employees on a regular basis. Coaches for performance.
• Recognize next-level performance and develops a bench with a progression plan to support the needs of the company.
• Ensure employee performance is accurately assessed and all Human Resource protocols and documentation are completed in a timely and efficient manner. Store and employee files are maintained according to all standards.
• Adhere to all Company guidelines, policies, and programs and sets a positive example.
• Identify problems and opportunities and discusses them with District Manager.

• Store Operations:
• Control inventory and expenses.
• Direct team in handling merchandise receipts and transfers quickly and accurately.
• Direct team in the visual merchandising of the sales floor.
• Understand, execute, and train all cash handling and reporting functions.
• Properly process all register functions and ensure they are correctly followed in the store.
• Ensure store is secured; respond to any alarms as directed.
• Ensure the safety of employees and customers. Communicate concerns to the District Manager or Human Resources.

• Sales and Goals Achievement:
• Demonstrate leadership in driving sales and profitability by achieving or exceeding all established store budgeted financial goals.
• Understand the impact surrounding AOV, UPT, Conversion, Margin, and Email capture and level sets employee expectations to achieve positive results. Ensures effective execution of all sales productivity initiatives.
• Direct and maintain merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging.
• Effectively set sales and promotions with proper signing and communication
• Understand merchandise assortment and allocation and how it links to traffic and buying trends. Communicates shifts to District Manager or Inventory team.

• Customer Service:
• Personally demonstrate a high level of customer service and engagement and set tone and expectations for the team.
• Develop an exceptional familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Directs team to do the same.
• Orchestrate optimum staffing levels and floor coverage to assist and engage the customer.
• Ensure customer profile information is accurately recorded.
• Ensure Company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.

• Human Resources/Leadership
  
  Skills:
• Effectively recruit,…