Customer Service

Job Title

Customer Service

Grocery

Non-Exempt

Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers and always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism
• Reporting Relations
• Accountable

• District Store Director
• Store Manager
• Assistant Managers of Store Operations
• Perishables
• Health Wellness Home

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, addresses them by name when possible, and assists customers by:

• escorting them to the products they’re looking for
• securing products that are out of reach
• loading or unloading heavy items
• making note of and passing along customer suggestions or requests
• performing other tasks in every way possible to enhance the shopping experience

Additionally:

• Weighs postal packages, runs mail through meters, and processes certified, express, UPS, registered, and insured mail
• Processes Western Union orders
• Sells money orders, cashes payroll, personal, ADC, and social security checks
• Sells hunting and fishing licenses
• Breaks down and puts money in utility drawers
• Signs on postal department, breaks down, and turns off postal register
• Processes paid outs
• Sends faxes for customers
• Counts the days’ coupons
• Processes refunds for customers and department approved refunds
• Answers the telephone for the store using appropriate telephone techniques
• Utilizes the intercom system for paging using appropriate procedures
• Removes trash in a timely manner
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress
• Adheres to company policies and individual store guidelines
• Reports to work when scheduled and on time

• Signs on and off lottery machines
• Assists customers with dry cleaning where applicable
• Assists customers at the registers where necessary
• Sells and redeems lottery tickets
• Processes bottle refunds
• Assists in other areas of store as needed
• Performs other job related duties and special projects as required

• Ability to solve practical problems with limited standardization and interpret instructions
• Ability to do arithmetic calculations involving fractions, decimals, and percentages
• Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; and guide people and provide basic direction

High school or equivalent experience and over six months up to one year of similar or related work experience.

Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently. Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision. The following physical activities are necessary to perform this job:

• Stooping
• Reaching
• Lifting
• Pushing
• Pulling
• Standing
• Walking
• Talking
• Hearing

This position is continuously exposed to dirt and noise. It is a fast paced work environment with significant pressure.

• Fax
• Telephone
• Equipment used in the postal area
• Lottery and money order machines
• Western Union equipment
• Computer
• Cash register
• Intercom

Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.

Employment is contingent upon the successful completion of a pre-employment drug screen.