Parts Coordinator

1 Resource Group is currently seeking a dedicated and detail-oriented individual to fill the position of Parts Coordinator with experience in heavy equipment parts. This is a direct hire position with great benefits offered. As a Parts Coordinator, you will be responsible for providing excellent customer service and support for our parts department.

• Maintains adequate parts inventory for machines in area of responsibility. Reorders as necessary.
• Maintains a research cross-reference file in order to correctly identify parts. Obtains prices on special parts and assemblies from the Research Analyst at headquarters office.
• Furnishes customers with recommended parts inventory.
• Trains customers in the use of parts catalogs and PSO cards.
• Keeps record of all parts assigned to field service mechanics and ensures all unused parts for a specific job are returned to inventory.
• Expedites daily parts shipments. Expedites delivery on emergency or back order items to accommodate customer.
• Maintains listed telephone contact number in local telephone directory to enable customer contact after normal working hours.
• Handles warranty claims and follows through to completion.
• Assists supervisor in proper storage and disposal of EPA controlled waste.
• Supervises service center in absence of Service Center Manager

• Prior customer service experience, preferably in a parts or technical support role
• Strong communication and interpersonal skills
• Attention to detail and ability to work in a fast-paced environment
• Proficiency in Microsoft Office and experience with CRM software
• Ability to multitask and prioritize effectively
• Knowledge of parts and inventory management is preferred
• High School diploma or equivalent required, additional technical certifications or education is a plus