Duty Supervisor; ODS Southwest Arkansas

Pafford Medical Services is accepting applications from candidates for On Duty Supervisors (ODS) for Southwest Arkansas. Pafford intends to select a proven paramedic leader to perform the duties and responsibilities of this position. On Duty Supervisors (ODS) lead the day to day shift operations; support field EMS providers; respond to high priority 9-1-1 responses within the community. This is a hands on field supervisory position in which the selected individual will provide first Advanced Life Support (ALS) care utilizing a Quick Response Vehicle in conjunction with BLS and ALS transport ambulances.

• Online Application Through Applicant Stack
• Resume
• 3 Employment Related References
• 3 Personal References

• Responds to emergency assignments and provides exceptional treatment and care to those in need.
• Operates emergency vehicles in a safe and courteous manner. Responds to emergency assignments with due regard to other motorists and adheres to all local, state and federal rules and regulations.
• Performs supervisory, administrative, and managerial work in direct support of the daily operations of Pafford Emergency Medical Services in assigned region.
• Assists operations manager with staffing and deployment matters, including but not limited to, shift swaps, callouts, vacation requests, etc.
• Authors investigative briefs for all matters related to employee injury, vehicle collisions, unusual occurrences and disciplinary matters.
• Coordinates the delivery of exceptional emergency medical service treatment and care.
• Maintains direct oversight and responsibility for the day-to-day operational functions of the emergency service program including but not limited to the maintenance of the vehicle fleet in a persistent “mission ready” status, clinical compliance, quality assurance & improvement, staff scheduling, deployment, payroll, logistics and supply ordering.
• Manages daily accountability and reconciliation of issued schedule II and IV medications. Performs personnel functions as directed by the Operations Manager.
• Provides direct supervision of on duty crews and responds to requests for assistance as needed.
• Provides on-scene assistance to ground ambulance personnel as needed or when requested.
• Ensures the daily maintenance and cleanliness of all facilities, vehicles and equipment.
• Oversees, guides, and mentors field operations staff in the performance of their duties.
• Supports and promotes Pafford EMS culture throughout operation.
• Performs investigations of unusual occurrences as necessary and reports findings to the appropriate department.
• Takes an active role in the administration of disciplinary action as needed in compliance with defined policies, procedures, and directives.
• Maintains strict compliance with all Pafford Policies & Procedures.
• Maintains strict compliance with all rules and regulations set forth by the state and federal programs.
• May perform related duties or task as assigned.

• Five (5) years of progressive work experience in emergency services.
• Must be able to demonstrate proven track record of meeting or exceeding operational goals and objectives.
• Must possess and maintain certification for the following: ICs 100, 200, 800, NIMS 700; IC 300 and 400 preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook).
• Proficiency with ZOLL Rescue Net, Fleetio, Ninth Brain Suites, and related programs and applications preferred.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative…