Administrative Assistant

Performs intermediate administrative support work providing administrative support to department staff, receiving and processing incoming calls and visitors, preparing and maintaining records and files, typing a variety of documents, preparing reports, and related work as apparent or assigned. Work is performed under limited supervision. Makes daily bank deposits.

• Answers telephone, providing information and answering questions regarding paid and unpaid taxes.
• Handles incoming mail, receipting in and distributing to others as necessary, and manages returned mail.
• Process state income tax and estimated tax payments, maintains accurate and current records.
• Register vehicles coming into the City and adjust vehicles moving out of the City.
• Assists in preparing the personal property book.
• Issuance of business licenses and answers inquiries from business owners.
• Assist taxpayers with tax relief for the elderly and disabled and tax relief for veterans.
• Performs monthly inventory for DMV Select.
• Assist customers with Department of Motor Vehicle transactions to include titling, registrations, customer change of address, compliance summaries and driving records.
• Responsible for maintaining DMV supplies and orders.
• Inputs all DMV transactions as needed for DMV Select and Game and Inland Fisheries.
• Reconciliation DMV monies & makes deposits.
• Performs other duties as assigned by the Commissioner of the Revenue.

• High school diploma or GED and minimal experience providing administrative support, or equivalent combination of education and experience.

• None.

• General knowledge of standard office practices, procedures, equipment, and secretarial techniques.
• General knowledge of the organization and functions of the department and of general administrative policies and practices.
• Thorough knowledge of Microsoft software applications and general office equipment.

• Strong typing and data-entry skills, and command of English language and grammar.
• Customer service, interpersonal skills, organization, time-management skills, and basic math skills.
• Basic math and analytical skills with good attention to detail.

• Ability to keep office records and to prepare accurate reports from file sources.
• Ability to perform and organize work independently.
• Ability to prepare effective correspondence on routine matters and to perform routine office support details without referral to supervisor.
• Ability to establish and maintain effective working relationships with associates and the general public.
• Enter and compute data with speed and accuracy.
• Handle difficult situations effectively and tactfully.

• Work is primarily performed in an indoor, climate-controlled, pleasant environment.

• Stooping, walking, lifting, hearing, seeing up close, kneeling, talking, standing, and finger movement.
• Typical weight handled: up to 25 lbs.

Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of employees assigned to this job.