Customer Service Agent; Part-Time

Performs intermediate skilled administrative support work answering the telephone and greeting visitors, providing general information, processing financial transactions, overseeing facility scheduling and membership sales, and related work as apparent or assigned.
TThis position is classified as part-time. Standard working hours are 4:00 PM to 8:00 PM, Monday to Friday. The role also includes at least one Saturday shift per month, from 8:45 AM to 3:00 PM, scheduled on a rotating basis.

Greets visitors and provides information on all activities, programs, trips available, facility and departments via flyers, maps, department information, etc.

Answer and directs telephone calls to appropriate department parties.

Prepares and maintains files and records; develops reports on program participation, membership sales, and facility rentals.

Oversee facility rental and customer registration processes including program registrations, facility scheduling, facility rental records, facility rental payments, and security deposit refunds.

Responsible for maintaining an accurate cash drawer and reconciling it at the conclusion of every shift.

Takes reservations for transportation for senior and disabled citizens, monitors radio dispatch, prepares reports and files for van transportation.

Collects, records, and accounts for various fees (memberships, trips, facility rentals, etc.)

Performs clerical services such as processing mail, copying services, stocking brochures, maintaining client files, making , and preparing regular reports for management.

Produce documents, manipulate data and prepare reports using PC-related software such as Microsoft Word, Excel, Access, etc.

Assists with opening and closing of the building, ensuring all procedures are followed.

• Assist with the organization and implementation of special events coordinated by the Department of Recreation and Parks and other city departments; may be required to work evenings, weekends, holidays, and in times of emergency (activation of the city’s Emergency Operations Center).

Minimum

Education and Experience:

• High school diploma or GED and minimal experience (less than 6 months) required

Performs intermediate skilled administrative support work answering the telephone and greeting visitors, providing general information, processing financial transactions, overseeing facility scheduling and membership sales, and related work as apparent or assigned.
TThis position is classified as part-time. Standard working hours are 4:00 PM to 8:00 PM, Monday to Friday. The role also includes at least one Saturday shift per month, from 8:45 AM to 3:00 PM, scheduled on a rotating basis.

• Greets visitors and provides information on all activities, programs, trips available, facility and departments via flyers, maps, department information, etc.
• Answer and directs telephone calls to appropriate department parties.
• Prepares and maintains files and records; develops reports on program participation, membership sales, and facility rentals.
• Oversee facility rental and customer registration processes including program registrations, facility scheduling, facility rental records, facility rental payments, and security deposit refunds.
• Responsible for maintaining an accurate cash drawer and reconciling it at the conclusion of every shift.
• Takes reservations for transportation for senior and disabled citizens, monitors radio dispatch, prepares reports and files for van transportation.
• Collects, records, and accounts for various fees (memberships, trips, facility rentals, etc.)
• Performs clerical services such as processing mail, copying services, stocking brochures, maintaining client files, making , and preparing regular reports for management.
• Produce documents, manipulate data and prepare reports using PC-related software such as Microsoft Word, Excel, Access, etc.
• Assists with opening and closing of the building, ensuring all procedures are followed.
• Assist with the organization and implementation of special events coordinated by the Department of Recreation and Parks and other city departments; may be required to work…