GIS Manager

Job Description

Job Title:

GIS Manager

Posting

Start Date:

3/27/26

Responsible for providing leadership, guidance, and hands‑on assistance to resources in support of providing complete, accurate, and current American Water core network GIS data; ensuring efficient attention to and completion of defined goals, objectives, and core GIS responsibilities, adhering to standard operating procedures and GIS/QAQC/GNSS best practices.

• Hybrid

• Monitor and manage GIS budgets and schedules of projects.
• Lead, mentor, and assist GIS technical staff with defined State primary GIS responsibilities.
• Adhere to company‑wide GIS initiatives, strategies, and best practices. Monitor and respond to metrics, driving high performance.
• Participate in and work with other American Water committees and initiatives aimed at developing, deploying, and maintaining standard operating procedures and GIS/QAQC/GNSS best practices.
• Develop and provide reports and presentations to senior management and initiate other communications, as required.
• Interact with other groups within the business such as field operations and engineering/construction to ensure we are providing complete, accurate, and current American Water core network GIS data. Continue to develop leadership skills and expertise in GIS.
• Participate in workshops, training, or vendor presentations introducing new/evolving GIS and GNSS technology.
• Proactively provide feedback to regional GIS lead, as well as providing and soliciting input and feedback from peers and key stakeholders.
• Ensure staff using GIS has training and technical support, as needed.
• Performs other related duties as assigned.

• Proficient to advanced level understanding of water and wastewater network structures and can apply that knowledge to creating and maintaining American Water GIS data.
• Knowledge of how GIS integrates with other utility‑based software.
• Knowledge of systems such as computerized maintenance management systems (CMMS), customer service systems, financial systems, and project management systems.
• Proficient to advanced level understanding of GIS methodologies, ESRI software, GNSS, and web and database applications.
• Ability to handle multiple projects and deadlines.
• Strong coaching, mentoring, and developing skills.
• Ability to structure and conduct fact‑finding interviews at various levels within the organization.
• Ability to identify and resolve complex issues.
• Effective verbal and written communication skills.
• Strong interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting, etc.).
• Excellent analytical, technical, and problem‑solving skills. Analyzes and resolves business issues through the application of critical reasoning skills and general business experience.
• Excellent written and verbal communication skills (e.g. fluency, report writing, developing materials and presentations).

• Associate’s degree or equivalent work related experience. Bachelor’s degree preferred.
• 10+ years of related work experience of which a minimum of 5 years with GIS/GNSS. Proven experience managing large GIS initiatives. Utility experience preferred.

Periodic local travel; occasional national travel (state visits, conference, etc.)

• Drives Performance - Setting clear, challenging, collaborative goals and expectations for people that are aligned with business objectives. Tracking and measuring progress, providing feedback and making adjustments as necessary.
• Delivers Results - Delivers bottom line results through bold, decisive actions, working through risks and uncertainty to create opportunity. Continually raises standards and promotes entrepreneurial behavior.
• Influences - The ability to articulate an objective or idea in a compelling manner, so that others are persuaded to act on its merit.
• Customer Focus - Identifying, understanding and meeting customer expectations both internally and externally.
• Sharing Knowledge & Expertise - Drives business performance by developing and contributing specific technical or professional knowledge, skills and experience. Demonstrates a professional attitude.
• Teamwork - Committed to working collaboratively to achieve business goals, building cohesiveness and identity with a work group, and valuing individual perspectives and contributions.

• Prioritizes & Role Models Safety
• Self-Awareness
• Develops Talent
• Plans, Aligns, & Directs
• Decision Quality