Emergency Communications Officer

Overview

Performs intermediate skilled human support work receiving and dispatching law enforcement, fire, and medical service calls, receiving and processing non-emergency service calls, assisting public with informational requests, preparing and maintaining records and files, and related work as apparent or assigned. Work is performed under limited supervision.

Examples of Duties

• Responds to all emergency and non-emergency calls; screens calls and transmits radio messages to dispatch medical units, patrol units, fire stations, public works, and/or animal control units receiving the information, as appropriate.
• Obtains pertinent information regarding calls via teletype equipment or computer terminals; relays information to proper authority; enters relevant data into database system and logs calls to include traffic stops.
• Monitors all radio traffic; keeps track of units’ whereabouts and provides periodic updates regarding complaints, criminal offenses, traffic violations, or requests for assistance with roadside problems.
• Monitors computer terminal; enters arrests; enters and/or removes warrants.
• Greets walk-in visitors and directs them to the appropriate departments.
• Provides directions to fire units or the general public in response to requests.

Typical Qualifications

Minimum Education and Experience:

• High school diploma or GED and moderate experience in emergency services operations, answering a multi-line phone system, or equivalent combination of education and experience.

Licenses And/or Certifications

• Obtain Basic Dispatch and VA Criminal Information Network/National Crime Information Center (VCINN/NCIC) State certifications within two years.
• Obtain Emergency Medical Dispatch (EMD) certification within one year.
• Obtain CPR certification within one year.

Knowledge, Skills & Abilities

• Knowledge of computer equipment, radio console, and teletype equipment.
• General knowledge of City locations.
• General knowledge of police methods, practices, and procedures.
• Skill in effectively handling several calls/situations at the same time.
• Data entry skills, accuracy, attention to details, priority, and organization skills.
• Outstanding listening and oral communication skills.
• Ability to speak distinctly and calmly in crisis situations.
• Ability to obtain and relay accurate information quickly to appropriate party under adverse conditions and time pressure.
• Ability to deal with all levels of the general public.

• Work is primarily performed in an indoor, climate-controlled, pleasant environment.

• Stooping, walking, pulling, lifting, grasping, hearing, seeing up close, reaching, pushing, talking, standing, finger movement, and repetitive motions.