Customer Service Associate, Golf Equipment

Description

As a Customer Service Associate at 2nd Swing, you’ll help guests complete their golf equipment purchases and trade‑ins while delivering a top‑tier customer experience. This role is ideal for someone who is personable, reliable, and passionate about golf. You’ll use your knowledge of golf equipment and POS systems to guide customers through their transactions and answer questions both in‑store and over the phone.

Weekend shifts required.

Come work with us, not for us!

2nd Swing is a one‑of‑a‑kind, forward‑thinking, customer‑centric golf retail company. Our employees are highly‑valued, while working hard in a positive and supportive culture. At 2nd Swing you will find:

• Vast exposure to the golf industry
• A commitment to total well‑being
• Opportunities to discover your fit and make an impact
• A collaborative and flexible environment

• Greet and engage customers in a professional manner to ensure a positive and welcoming experience.
• Assist guests with the checkout process and facilitate trade‑in transactions.
• Operate point‑of‑sale (POS) systems to process customer transitions.
• Respond to customer inquiries both in person and over the phone, providing clear, helpful, and timely information.
• Consistently represent the company and uphold brand standards in all interactions, maintaining a professional demeanor and ensuring a high‑quality customer experience.

• Prior customer service experience in the golf industry
• Strong knowledge of golf equipment and technology

• 2 years of customer service experience
• Experience with the game of golf, golf equipment and technology
• Availability to work a flexible schedule based on business needs, including weekends and evenings

• Flexible scheduling
• 401(k) company match
• Employee programs such as PGA membership dues support
• Paid time off
• Discounted merchandise
• Health and wellness initiatives
• Work‑life balance

Job types:
Part‑time, seasonal.

Compensation: $18–$22 per hour, based on experience.