Customer Service Administrator

Customer Service Administrator

The Customer Service Administrator provides general administrative assistance to the Agency Operations Service Center, as well as customer service support to customers, vendors and employees via the phone. Primary functions will be answering the phones daily and responding to customer inquiries. Listening to customer voicemails and returning calls in a timely manner. Help direct callers to the appropriate state offices or divisions.

Handles miscellaneous projects assigned by manager.

This position answers all incoming calls to the company's main corporate phone line. Assesses each caller's needs and routes calls to the appropriate department or personnel, ensuring efficient and accurate call handling.

Essential functions:

• Answers phone in a timely, courteous manner. Directs calls to appropriate person, giving caller a choice of holding or voicemail if person requested is on phone or unavailable.
• Listen to voicemails, take messages, and return customer calls.
• Keep Administration Manager informed of any problems that may occur with local phone system and/or voicemails
• Must be personable, positive and a professional representative of the Company.
• Ability to foster, develop and maintain professional and collaborative working relationships. Must be able to get along with others, i.e., peers, supervisors, outside customers, and vendors.
• Ability to work overtime as requested and approved by supervisor.
• Verifies agents nationwide.
• Assists with final policy and endorsement requests nationwide.
• Perform other duties as assigned by supervisor.

Knowledge/skills/experience required:

• Experience in customer service, clerical or administrative support work.
• Excellent interpersonal and customer service skills.
• Maintain courteous, business-like composure, use pleasant voice mannerisms and greeting, when answering telephone and communicating with customers.
• Proficient in Microsoft Office including but not limited to WORD and Outlook.
• Ability to prioritize, organize and handle multiple projects.
• Excellent verbal and written communication skills.

Physical/mental demands:

• This position is the first point of contact of the company with customers, so incumbent must be consistently on time for work each day and have dependable attendance.
• Must have a professional appearance and good customer service skills, including conversing with all levels of management, employees, vendors and customers.
• Must be able to work under pressure to meet deadlines with frequent interruptions throughout the workday.
• Must be able to occasionally work approved and requested overtime, by supervisor and be flexible to work schedule adjustments, as requested by supervisory and/or as business needs require.
• Repetitive and continual typing motion is required.

Position's Pay Range: $18.50 - $19.50/hr

Benefits may include:

• Comprehensive medical, prescriptions, dental and vision plans
• 401(k) plan with a discretionary company match
• Shareholder Purchase and Reinvestment Plan
• Basic life and accidental death and dismemberment insurance premium paid by the company
• Voluntary supplemental life insurance for employees, spouses and dependent children
• Fertility and Family Building Benefits
• Paid Disability benefits
• Paid time off programs
• 11 Company paid holidays per year
• Flexible spending account
• Health savings account (available to High Deductible Health Plan participants only)
• Employee Assistance Program
• Educational Assistance Program
• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
• Title insurance policies and certain escrow services for the employee's primary personal residence at no charge
• Transportation benefit plan for mass transit, parking and vanpool, in several markets

Old Republic Title is an Equal Opportunity Employer