Quality Analyst

Job Description

The Mortgage Quality Control Analyst is responsible for monitoring and evaluating the quality of mortgage loan processing activities to ensure compliance with internal policies, investor requirements, and regulatory guidelines. The role reviews completed mortgage loan files— including government loan products such as FHA, VA, and USDA loans— to validate the accuracy and completeness of required documentation and confirm that all underwriting and closing conditions have been satisfied.

The analyst identifies deficiencies, documentation errors, or compliance concerns and works with designated teams to ensure corrective actions are completed. The analyst tracks and documents quality issues, performance metrics, and process improvement opportunities for management review, provides information to support employee feedback and training initiatives, and helps ensure adherence to established productivity, accuracy, and timeliness standards. The role serves as a key contributor to maintaining operational excellence, reducing risk, and supporting a high‑quality customer experience throughout the mortgage loan lifecycle.

This role requires working from a U.S. Bank location three (3) or more days per week.

• High school diploma or equivalent
• Typically one to two years of relevant experience, preferably in quality analysis and measurement activities

• Good knowledge and understanding of the products and services applicable to the assigned area
• Good knowledge of the productivity and accuracy standards of the assigned area
• Effective verbal and written communication skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Experience in the mortgage industry, with knowledge of mortgage loan processes, documentation, and quality control practices
• Knowledge of government mortgage products, including FHA, VA, and USDA loan programs
• Strong attention to detail with the ability to maintain a high level of accuracy when reviewing loan files and documentation
• Excellent verbal and written communication skills, with the ability to effectively collaborate with internal partners and communicate quality findings
• Strong time management and organizational skills, with the ability to manage multiple priorities and meet deadlines in a fast‑paced environment

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other factor protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories. The E‑Verify program is an Internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

Pay Range: $21.25 – $28.32 per hour. The actual range for the role may differ based on location. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, 401(k) contribution, and pension (all benefits are subject to eligibility requirements).

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. Background checks are conducted in accordance with applicable local laws and various federal regulations, including Section 19 of the Federal Deposit Insurance Act, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, the San Francisco Fair Chance Ordinance, and applicable FINRA, NMLS registration, Reg Z, Reg G, OFAC, NFA, FCPA, Bank Secrecy Act, SAFE Act, and other federal guidelines.

Applicants must be able to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct, and related workplace conduct and safety policies.