Mac Help Desk Level 2​/IT Support Engineer - Onsite

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration—because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

Defining problems, conducting and narrowing research, analyzing criteria, finding, analyzing and applying solutions. Performs other duties as assigned.

• Responding to internal customer technical support needs that include:
  • Troubleshooting issues with Macs and providing training to other Tech team members on Macs
  • Climbing under desks to ensure cables are correctly connected
  • Troubleshooting technical issues with printers, phones, computer hardware including monitor, keyboard, mouse, sound issues, etc.
  • Patiently walking customers through simple to complex issues with laptops
• New Employee onboarding
  • Attending weekly orientation to assist new employees with set-up
  • Physically helping with hardware set-up and moves
  • Physically moving computers and related hardware to offices between the 301 and 401 buildings, shipping equipment to remote employees
• Employee offboarding
  • Collecting and inventorying physical equipment
  • Ensuring protocols for security access are followed

• Bachelor's degree in a related field or equivalent experience
• 3 years of work experience in a technical role
• Mac technical support expertise
• Physical requirements:
  
  ability to lift 10-15 pounds regularly, perform extensive walking, standing, kneeling to install, troubleshoot, and repair hardware, cabling, and AV equipment; handle tools and equipment in diverse environments

• Excellent communication (written/verbal), organizational, and time management skills to communicate effectively with various levels of users and to accomplish time-sensitive tasks and requests
• Critical thinking and analytical problem-solving skills
• Growth mindset and versatility
• Excellent collaboration and communication skills, with the ability to engage both technical teams and internal customers
• Experience in healthcare, insurance, or other regulated industries

This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN office, 5 days per week.

The full salary grade for this position is $56,600 - $97,000. The typical hiring salary range for this role is between $56,600 and $84,840, dependent on education, experience, certifications, and market data. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services, and many other benefits to support our employees.

Eligibility to work in the US:
Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application and employment is contingent on verification of identity and eligibility.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminately of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.