Salesforce Business Analyst

Role:
Salesforce Business Analyst

Location:
Minnetonka Mills, MN ONSITE
Duration:
Long term Contract

Must Have Technical/Functional Skills

• 10+ years of total IT experience, with at least 5+ years as a dedicated Salesforce Business Analyst.

• Strong understanding of Salesforce ecosystem, especially Service Cloud, Sales Cloud, and platform capabilities.

• Hands-on experience with creating user stories, process documentation, and wireframes.

• Familiarity with declarative Salesforce features like Flows, Validation Rules, Approval Processes, etc.

• Strong analytical, communication, and stakeholder management skills.

• Proficient in tools like Rally, confluence and JIRA

• Salesforce Administrator or Business Analyst certification (preferred).
Roles & Responsibilities

• Engage with business users and stakeholders to gather, document, and validate functional and non- functional requirements.

• Translate business requirements into detailed user stories, process flows, and acceptance criteria.

• Serve as a liaison between business and technical teams to ensure alignment of solutions.

• Conduct requirement workshops, user interviews, and process mapping sessions.

• Collaborate with Salesforce architects, developers, and testers throughout the delivery lifecycle.

• Lead UAT planning, execution, and training sessions for end users.

• Support backlog grooming, sprint planning, and agile ceremonies as part of an Agile team.

• Recommend Salesforce best practices and standard features to meet business needs efficiently.