Communications Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

The Communications Manager is responsible for executing high-volume, business-critical communications that support daily mortgage operations, with a strong focus on accuracy, clarity, and timeliness. This role manages the development and distribution of key communications including seller guide updates, pricing communications (“pricing flashes”), and business updates for lenders and clients, ensuring all messaging is clear, on-brand, and compliant. The position partners closely with operations and sales leadership to align communications with business priorities while also planning and managing broader communication strategies to effectively reach internal and external audiences.

Responsibilities include evaluating complex information to determine appropriate communication approaches, editing internal and external publications, developing executive messaging, and supporting enterprise communication initiatives, community engagement, and special projects.

In addition to strong writing capabilities, this role requires the ability to manage the technical and operational infrastructure that supports communication delivery. The Communications Manager utilizes systems such as SharePoint, Salesforce, All Regs, and CAT to ensure accurate, consistent, and compliant communication execution and distribution. The ideal candidate demonstrates the ability to produce clear, concise communications at a high volume while maintaining operational continuity, with strong knowledge of mortgage products, processes, and regulatory requirements to effectively translate complex information into actionable messaging for stakeholders.

• Bachelor's degree, or equivalent work experience
• Seven or more years of experience in communications activities

• Proven communication management skills
• Excellent verbal and written communication skills
• Strong research, analysis, and interviewing skills
• Well-developed organizational and project management skills
• Ability to negotiate and influence internal and external parties
• Demonstrated experience with SharePoint, including managing communication repositories, distribution processes, and content organization
• Experience using Salesforce or similar platforms to manage and distribute communications across internal or external networks
• Familiarity with compliance systems such as CAT, including submitting, tracking, and managing communication workflows and approvals
• Strong understanding of mortgage industry terminology, business processes, and regulatory complexity, with the ability to translate complex concepts into clear communications
• Proven ability to develop and deliver branded, company-wide communications that align with organizational standards and messaging strategies
• Exceptional written communication skills with the ability to produce clear, concise, and accurate content in a high-volume, fast-paced environment
• Demonstrated ability to manage communication infrastructure and operational processes, ensuring consistent and uninterrupted delivery of communications (“keeping the tracks running”)
• Ability to quickly prioritize, adapt, and execute across multiple communication priorities while maintaining accuracy and attention to detail

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term…