ServiceNow System Administrator

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever‑growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

This position is not eligible for visa sponsorship.

This role requires working from a U.S. Bank location three (3) or more days per week.

U.S. Bank is seeking a hands‑on Service Now System Administrator to support a critical platform that enables case management and operational workflows across the enterprise. This role plays a key part in maintaining platform stability, supporting 24/7 operational teams, and ensuring secure, reliable Service Now functionality within a governed environment.

This person will serve as the primary administrator of the Service Now platform, owning responsibilities across access management, production support, and release execution. They will partner closely with engineers, architects, and process leaders to manage platform operations, enforce governance controls, and support continuous improvement of Service Now applications and environments.

• Administer and configure the Service Now platform and its applications
• Manage platform functionality, including plugins and environments
• Execute release activities, including moving code to production
• Monitor platform performance and ensure system stability
• Troubleshoot issues and provide production support
• Manage user access and enforce security controls
• Support governance processes, including change management and compliance
• Partner with engineering and architecture teams on deployments and platform improvements
• Drive continuous improvement across platform operations

• 5+ years of hands‑on Service Now experience
• Strong Service Now platform administration experience
• Experience with user access and security management
• Proven production support and troubleshooting experience
• Experience with release management / moving code to production
• Experience with platform monitoring and operational support
• Experience working in a governed environment (change control, separation of duties)

• Service Now CSA certification
• Experience with CMDB and/or CSDM
• Exposure to Service Now integrations or broader platform capabilities
• Experience working in enterprise‑scale environments

For individuals with disabilities, we provide accommodations during any portion of the application or hiring process. Please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories. The E‑Verify program is an Internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $98,175.00 - $.

U.S. Bank will consider qualified applicants with arrest or…