Senior Product Implementation & Support Specialist; Hybrid

Description

As a Senior Product Implementation Specialist with American Family Insurance, you will be accountable for the implementation and support of homeowner insurance products. This includes the implementation and launch of new products, defect management and prioritization, and system support and quality control. Support our product management strategy and product development lifecycle. Partner with cross‑functional teams on new product implementation.

You will report to the Senior Manager, Product Implementation & Support.

In this hybrid environment you will be expected to work a minimum of 10 days per month out of the Madison, WI, Boston, MA, Saint Joseph, MO, Denver, CO, Phoenix, AZ or Hopkins, MN offices.

Position Compensation Range: $80,000.00 – $

Pay Rate Type:
Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

• Lead initiatives from scoping through deployment and post‑production stabilization, including high‑risk and UBI work

• Align scope and requirements with Product; document assumptions, dependencies, and success criteria
• Lead IT discovery, estimation, and intake readiness; support backlog development

• Own prioritization aligned to roadmap capacity and value
• Lead Program Increment Planning; balance mandates, defects, enhancements, and rate changes
• Partner with Portfolio on intake, budget, and cost tracking

• Own the integrated delivery plan through build, test, filings, rollout, and stabilization
• Deliver important program capabilities; support go‑to‑market readiness and operational transition

• Lead defect/issue intake, triage, and resolution to minimize disruption
• Run governance cadences; communicate status, risks, and dependencies
• Coordinate across Product, IT, Portfolio, Underwriting, and Operations; manage dependencies and escalations

• Drive automation/workflow improvements and vendor/partner integrations
• Maintain documentation (Confluence, JIRA, playbooks, job aids) and support production/UW issues.

• Demonstrated experience providing customer‑driven solutions, support or service.
• Extensive knowledge and understanding of Property and Casualty Insurance product design and underwriting concepts.
• Solid knowledge and understanding of market research and marketplace trends in insurance coverage.
• Solid knowledge and understanding of project management methodologies, practices, techniques and tools.

• Personal Lines or Commercial Lines insurance domain experience
• Agile delivery, portfolio, budget, and cross‑functional coordination leadership
• Release management capability
• Issue/defect and change management
• Stakeholder and governance leadership
• Experience driving digital and operational enablement

• Not applicable.

• Up to 25%.

• Work that primarily involves sitting/standing.

• Not applicable.

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full‑time employees).

In addition, our student loan repayment program and paid‑family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times,…