AI & Product Transformation Manager

Overview

Build your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges — we're committed to making a positive and lasting difference in everything we do.

Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities. Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

The Work You'll Do

At Sovos, we're transforming how companies around the world manage tax compliance—helping half of the Fortune 500 and thousands more stay ahead in a complex, ever-changing global landscape. As an AI & Product Transformation Manager
, you will own the enablement program that keeps Sovos' global support organization ready for every product launch and continuously fluent in the AI tools that power our work. You will be responsible for planning, building, and delivering the enablement program that connects Sovos Product and Global Support Services. Operating as a program manager, you'll lead AI skill-building across the support org, serve as the support-side liaison for major product launches, and make sure every agent has the documentation, training, and tooling they need to succeed—in both English and Spanish.

More Specifically, You Will

• Own the AI Pods and AI Lab programs end to end: roadmap, session design, facilitation, measurement, and iteration
• Build hands-on, job-relevant content for The Loops, Salesforce Einstein, Ask Sovi, and general-purpose AI tools
• Grow a bench of internal champions and train-the-trainer facilitators across US, LATAM, and EMEA
• Serve as the support-side liaison for major product launches; partner with Product, Engineering, and PMM on readiness plans
• Ensure every launch ships with the right support documentation, knowledge articles, bot content, and agent training
• Run launch readiness checks and escalate gaps before release, not after
• Treat enablement as a PM discipline: intake, prioritization, milestones, dependencies, owners, and comms plans
• Run regular reviews with support leadership; report program health, coverage, and impact
• Partner with Knowledge Management to keep agent-facing content accurate, discoverable, and bot-ready
• Design light-touch measurement—quizzes, spot-checks, on-the-job observation—to verify enablement actually stuck

What We Need From You

• 5+ years in enablement, learning & development, program management, or product management, with at least 2 years supporting a customer-facing organization
• Proven experience running launch-readiness programs in partnership with Product and/or Product Marketing teams
• Hands-on experience using and teaching AI tools in a support, sales, or operations context
• Demonstrated program management skills—able to run a quarterly plan, a launch, and a weekly cadence in parallel
• Fluent written and spoken English and Spanish (both required)
• Bachelor's degree in Business, Communications, Education, or related field; equivalent experience accepted
• A proactive program manager at heart—you plan, track, drive, and close
• Equally credible coaching a frontline agent and briefing a senior leader
• A practitioner of AI tools, not just a commentator—you can demo, not just describe
• Strong facilitator who can make complex product changes feel simple
• Operates with urgency and ownership; needs minimal direction to land a program
• Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire

What Sovos Offers You

At Sovos, we are committed to offering competitive pay and benefits that reflect both industry and market standards. We expect that this role will pay a base salary that ranges between $100,000 and…