Business Analyst

Business Analyst

A Business Process Analyst is sought for a 9-month engagement to support infrastructure-focused security initiatives. This role will partner with infrastructure, security, engineering, operations, and program teams to analyze current processes, identify gaps, and help drive improvements that strengthen execution, governance, and operational consistency within a complex enterprise technology environment. The ideal candidate has experience in infrastructure or enterprise technology environments and understands how security initiatives affect operational teams.

Key Responsibilities

• Analyze and document current-state processes related to infrastructure and security initiatives.
• Partner with infrastructure, engineering, security, and operational teams to identify process gaps, inefficiencies, dependencies, and risks.
• Support the development of target-state process flows, standard operating procedures, intake models, and governance routines.
• Help coordinate process improvements tied to security efforts such as vulnerability remediation, patching governance, and exception management.
• Facilitate working sessions with cross-functional stakeholders to gather requirements and validate workflows.
• Develop clear documentation including process maps, RACI models, requirements, and action trackers.
• Track action items, process milestones, dependencies, and risks across multiple work streams.
• Support reporting and status communication for leadership and program stakeholders.
• Identify opportunities to improve consistency, accountability, and operational adoption.
• Assist with implementation planning to ensure new or revised processes are practical for infrastructure teams to execute.

Required Qualifications

• 5+ years of experience as a Process Analyst, Business Analyst, Program Analyst, or related role in enterprise technology environments.
• Experience working with infrastructure organizations, such as server, network, cloud, storage, platform, or operations teams.
• Experience supporting security, risk, compliance, or remediation-related initiatives in a technology environment.
• Demonstrated ability to document and improve operational processes across cross-functional teams.
• Strong facilitation skills with the ability to engage technical and non-technical stakeholders.
• Experience creating process documentation, workflow diagrams, procedures, and governance artifacts.
• Organizational skills with the ability to manage multiple priorities and follow through on action items.
• Proficiency with tools such as Microsoft Office, Visio, Excel, PowerPoint, Jira, Service Now, or SharePoint.

Preferred Qualifications

• Experience in large, regulated enterprise environments.
• Familiarity with infrastructure security concepts such as vulnerability management, patch lifecycle processes, and asset ownership.
• Experience supporting technology transformation, governance, or control-related initiatives.
• Working knowledge of Agile, hybrid delivery models, or structured program governance practices.
• Ability to translate technical operational issues into process improvements and executive-ready reporting.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.