Platform Operations Lead – Workday Platform

Platform Operations Lead

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

Role Summary

The Platform Operations Lead owns the operational health, release management, test automation, and continuous improvement of the enterprise Workday platform—spanning production operations, incident management, release coordination, platform monitoring, and enterprise regression testing across HCM and Finance. This is an operations, reliability, and release-assurance leadership role, best suited to candidates from Workday Operations, ITSM, Release Management, SRE, or Test Automation backgrounds rather than traditional software engineering.

Key Responsibilities:

• Lead day-to-day platform operations, incident/problem/change management, and major incident RCA and remediation.
• Monitor platform health, KPIs, and operational dashboards; drive readiness reviews and service continuity planning.
• Lead Workday bi-annual release planning, impact assessments, and feature enablement.
• Coordinate tenant migrations, refreshes, and deployment schedules; govern changes through CAB.
• Own the enterprise test automation strategy, ensuring regression coverage across HCM, Finance, Security, and Integrations.
• Lead regression testing for releases, tenant refreshes, and vendor patches prior to production promotion.
• Expand automated coverage using enterprise test automation platforms to reduce manual effort and improve release confidence.
• Define release readiness criteria with Product, Engineering, and QA; track quality via coverage and defect metrics.
• Drive automation of operational workflows and self-service capabilities to reduce incidents and manual effort.
• Oversee tenant provisioning, environment governance, and certificate/vendor dependencies.
• Partner with Product, HR/Finance Technology, Security, Risk, and vendors; deliver executive-ready reporting on platform health and risk.

Basic Qualifications:

• Bachelor's degree, or equivalent work experience
• Five to six years of relevant experience

Preferred

Skills:

• 8+ years in technology operations or enterprise application support, including 3+ years leading operations/service management for mission-critical SaaS platforms.
• Experience supporting Workday HCM, Finance, Integrations, or Security, including tenant strategy, releases, and production support.
• Strong grounding in ITIL-based Incident/Problem/Change/Release Management, with experience building KPIs and executive scorecards.
• Experience implementing enterprise test automation programs (e.g., Opkey, Kainos or equivalent) and regression/release certification practices.
• Excellent executive communication and cross-functional influence without direct authority.

Success Measures:

• Improved platform reliability and reduced incident volume / MTTR.
• 80–90% automated regression coverage for critical business processes.
• Successful bi-annual releases with minimal production impact.
• Reduced manual testing effort and stronger governance/risk controls.

*** This role requires working from a U.S. Bank location three (3) or more days per week.***

This position is not open to visa sponsorship.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy…