Business Analyst

We are seeking a Business
Process Analyst for a 9-month contract engagement to support infrastructure-focused security initiatives across a complex enterprise technology environment. This role will partner with infrastructure, security, engineering, operations, and program teams to analyze current processes, identify gaps, and help drive improvements that strengthen execution, governance, and operational consistency.

The ideal candidate has experience working in infrastructure or enterprise technology environments
, understands how security initiatives affect operational teams, and can translate process needs into practical, scalable improvements. This individual should be comfortable working across teams involved in areas such as server, network, storage, cloud, platform operations, vulnerability remediation, patching, governance, and controls.

• Analyze and document current-state processes related to infrastructure and security initiatives.
• Partner with infrastructure, engineering, security, and operational teams to identify process gaps, inefficiencies, dependencies, and risks.
• Support the development of target-state process flows
  , standard operating procedures, intake models, and governance routines.
• Help coordinate process improvements tied to security efforts such as:
  • vulnerability remediation
  • patching governance
  • exception management
  • control validation
  • issue tracking and remediation workflows
  • operational readiness and handoffs
• Facilitate working sessions with cross-functional stakeholders to gather requirements, validate workflows, and align on ownership.
• Develop clear documentation including process maps, RACI models, requirements, decision logs, meeting summaries, and action trackers.
• Track action items, process milestones, dependencies, and risks across multiple work streams.
• Support reporting and status communication for leadership and program stakeholders.
• Identify opportunities to improve consistency, accountability, measurement, and operational adoption.
• Assist with implementation planning to ensure new or revised processes are practical for infrastructure teams to execute.

• 5 years of experience as a Process Analyst, Business Analyst, Program Analyst, or related role in enterprise technology environments.
• Strong experience working with infrastructure organizations
  , such as server, network, cloud, storage, platform, or operations teams.
• Experience supporting security, risk, compliance, or remediation-related initiatives in a technology environment.
• Demonstrated ability to document and improve operational processes across cross-functional teams.
• Strong facilitation skills with the ability to engage technical and non-technical stakeholders.
• Experience creating process documentation, workflow diagrams, procedures, and governance artifacts.
• Strong organizational skills with the ability to manage multiple priorities and follow through on action items.
• Excellent written and verbal communication skills.
• Proficiency with tools such as Microsoft Office, Visio, Excel, PowerPoint, Jira, Service Now, SharePoint, or similar platforms
  .

• Experience in large, regulated enterprise environments.
• Familiarity with infrastructure security concepts such as:
  • vulnerability management
  • patch lifecycle processes
  • asset ownership and accountability
  • CMDB/process dependencies
  • remediation planning and tracking
• Experience supporting technology transformation, governance, or control-related initiatives.
• Working knowledge of Agile, hybrid delivery models, or structured program governance practices.
• Ability to translate technical operational issues into process improvements and executive-ready reporting.

• Process mapping and workflow…