Volunteer Coordinator

Location:

Hopkins, MN
Hours/Days: 24 hours per week average
Supervisor:
Rescue Operations Manager
Compensation: $21-$26 per hour based on experience
Classification:
Part-Time Hourly

Carver Scott Humane Society (CSHS) is a 501(c)(3) nonprofit organization founded in 1989 to rescue and rehome cats and dogs in need. Since our founding, we have adopted a philosophy that focuses on addressing the underlying issues causing pet overpopulation and homelessness. Through this way of thinking and operating, we provide comprehensive services to better the lives of the pets and their families in the Twin Cities.

In addition to these services, which enable people to keep their pets in their homes, we provide rescue and rehoming for nearly 1,000 cats and dogs each year.

Connecting animals in need with people who care.

The Volunteer Coordinator is responsible for building and supporting a strong, engaged volunteer program that advances the mission of Carver Scott Humane Society. This position recruits, trains, and retains volunteers while ensuring they have the communication, resources, and support needed to be successful.

The Volunteer Coordinator also works closely with Volunteer Leads, staff, and organizational leadership to identify volunteer needs, address challenges, and create a positive and rewarding volunteer experience.

• Develop and implement strategies to recruit volunteers based on organizational and program needs.
• Respond to volunteer inquiries and guide prospective volunteers through the application and onboarding process.
• Build and maintain strong relationships with volunteers to support long-term engagement and retention.
• Communicate volunteer opportunities, organizational updates, and program needs clearly and consistently.

• Recruit, train, coach, and support Volunteer Leads across program areas.
• Partner with Volunteer Leads to ensure volunteers are scheduled, trained, and supported.
• Provide Volunteer Leads with the resources and guidance needed to successfully manage their teams.
• Facilitate regular communication between Volunteer Leads and staff.

• Coordinate and facilitate volunteer orientations and onboarding.
• Develop and maintain volunteer training materials and resources.
• Ensure volunteers understand organizational policies, procedures, and expectations.
• Coordinate ongoing education and refresher training as needed.

• Foster a positive, inclusive, and welcoming volunteer culture.
• Plan and coordinate volunteer appreciation initiatives, recognition activities, and events.
• Gather volunteer feedback and identify opportunities to strengthen the volunteer experience.
• Recognize volunteer milestones and celebrate volunteer contributions.

• Serve as a primary point of contact for volunteer questions, concerns, and feedback.
• Identify and address volunteer challenges professionally and proactively.
• Partner with staff and Volunteer Leads to resolve issues and improve volunteer processes.
• Monitor trends affecting volunteer engagement and retention and recommend solutions.

• Serve as the primary point person for Bloomerang Volunteer, the organization’s volunteer management system.
• Maintain accurate volunteer profiles, schedules, service hours, training records, and program information.
• Support volunteers, Volunteer Leads, and staff in effectively using the system.
• Use volunteer data to monitor engagement, identify program needs, and support planning.
• Maintain accurate and confidential volunteer records.

This is not an exhaustive list. Responsibilities may evolve.

• Previous volunteer management or coordination experience preferred.
• Experience working in a nonprofit, community engagement, customer service, or relationship-focused role.
• Experience with Bloomerang Volunteer or another volunteer management system is preferred.
• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication skills.
• Organized and…