Sales Center Sales Associate

POSITION/

JOB TITLE:

Sales Center Representative
- Sales AssociateFLSA STATUS:
Non-exempt

LOCATION:

HopkinsAA/EEO CODE: 4 (Sales Worker) COC /SOC: 485 / 414010

IMMEDIATE SUPERVISOR:
Sales Center Manager

POSITION SUMMARY:

Assist walk-in and telephone customers with the selection and purchase of building materials. Regular and reliable attendance is an essential function of this job.

ESSENTIAL FUNCTIONS:

Customer Service Greet walk-in customer and answer telephones

Recommend and provide advice on a variety of products and services

Enter material list into computer

Special order products from vendor catalogs

Process customer payment

Estimate Materials Read blueprints

Determine material list from blueprint

Calculate amount of materials needed

Enter estimate into computer

Price specialty items

Communication

Follow-up with customer regarding items order for delivery

Communicate with vendors regarding pricing, availability, and products

Communicate with Dispatch regarding delivery times

Showroom/Display Floor Present and demonstrate products throughout showroom

Update and fill literature, products, and brochures throughout showroom

Continuous Improvement Promote and support Continuous Improvement initiatives; follow Standard work as it applies to your work area and functions

Seek input from team to identify process improvement opportunities and recommend solutions

Commitment to Standard Work and willingness to create a positive impact

Safety and Wellnes Assist other employees and departments as directed and needed

Increase knowledge and awareness of safety for yourself and others throughout the workplace

Report all safety concerns, hazards and incidents

Follow ergonomically correct standards in personal workspace

Promote safety and wellness initiativesADDITIONAL RESPONSIBILITIES:

Assist other employees and departments as directed and needed

EDUCATION & EXPERIENCE:

High School Diploma or equivalent

Minimum of 2 year degree in construction technology preferred2 – 5 years in the building/lumber industry2 – 5 years customer service/sales in lumber industry preferred KNOWLEDGE, SKILLS & ABILITIES:

Excellent customer service skills

Knowledge of building materials and methods required

Excellent communication skills using verbal, written, and listening skills

Ability to read/interrupt blueprints

Ability to problem solve using analytical methods and details decisions

Computer literate (Microsoft, Word, Outlook, Data Entry, etc.)Ability to access and understand resources available within the industry

Excellent organizational and time management skills PHYSICAL DEMANDS:

Ability to sit for extended periods of time Frequent use of hands and wrist required for computer & telephone useENVIRONMENT & PHYSICAL

WORKING CONDITIONS:

Work indoors in Office/Desk setting

Occasional work occurs in retail/showroom floorLICENSE(S) AND/OR CERTIFICATE(S):
None required
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