Alarm Monitoring Operator - SONITROL

Alarm Monitoring Operator I - SONITROL at Securitas Electronic Security summary:

Alarm Monitoring Operator I at Securitas Technology will staff a 24/7 Sonitrol alarm monitoring center to promptly and accurately respond to alarm signals, verify incidents via audio/video, notify emergency services and customer contacts, and log events. The role requires multi-line phone handling, data entry (30+ WPM), attention to procedures similar to a 911 dispatcher, shift flexibility (including nights, weekends, holidays), and completion of paid training and certification.

Minimum qualifications include HS diploma/GED, 1-3 years’ work experience, strong multitasking and communication skills, and the ability to maintain confidentiality and urgency.

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

Our unique and advanced monitoring capabilities through SONITROL delivers the quickest alarm verification, the fastest police response times, the lowest false alarms and the best apprehension rate, over 183,000 and counting, in the security industry. Our verified audio & video intrusion detection system decreased the risk of false alarms and increases the likelihood of criminal apprehension. Our job duty is similar to those of a 911 emergency dispatcher.

We must be attentive and perform procedures with a quick and accurate response as our industry is life safety.

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as a Customer Monitoring Specialist/Alarm Monitoring Representative working a 1st, 2nd, or 3rd shift schedule which could include holidays and weekends. The incumbent reports onsite. The role is responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals, managing alarm events, verifying security information, notifying and updating emergency services such as fire and police agencies, and ensuring customers are properly notified of events.

This includes answering a multi-line telephone system and performing data entry.

Your essential functions will include:

• Respond to all incoming alarm signals in our automation software according to documented procedures. When deemed appropriate, call the premise, notify the authorities, and call a list of contacts. Log all information into the automation system immediately and accurately.
• Answer the multi-line telephone system.
• Ensure confidentiality of customer information at all times.

Minimum Requirements

• High School Diploma or GED required, some college Preferred.
• 1-3 years’ work experience.
• Type 30+ words a minute. Candidates must complete a pre-hire assessment for typing.
• Must be able to prioritize and multitask in a fast paced environment.
• Must be able to follow written and verbal instructions.
• Ability to perform duties with a high degree of urgency and accuracy.
• Good interpersonal communication and organizational skills.
• A positive attitude of teamwork and continuous improvement.
• Those selected will complete a paid training class and must pass a final exam certifying their skill as an Alarm Monitoring Operator.

Securitas offers comprehensive benefits including:

• Alarm Monitoring Operator Pay Progression Program.
• Shift premium for eligible assigned shifts.
• Opportunity for annual merit pay increases.
• Paid company training.
• Medical, Dental, Vision, and Life Insurance.
• Company Paid Short Term and Long-Term Disability.
• 401K with 60% Match up to 6% of salary.
• Paid vacation, holiday and sick time.
• Educational Assistance.
• Exceptional internal career advancement opportunities.
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

alarm monitoring, security monitoring, SONITROL, alarm verification, emergency dispatch, multi-line phone, 24/7 monitoring, audio video verification, data entry, shift work