Appliance and Refrigeration Repair Technician

Experienced Appliance Repair Technician

• Meets with customers in their homes or places of business and ensures customers receive a differentiated service experience.
• Interact with customers to determine service problems, explain needed repairs, and provide estimates as needed.
• Meet or exceed key performance indicator metrics for performance incentives.
• Masterfully diagnose and repair all major appliances such as washers and dryers, gas/electric stoves, microwave ovens, and dishwashers.
• Learn and apply the details of today s connected technology to major home appliance goods.
• Complete all required technician competency model training, and proactively seek to remain a knowledgeable expert in the repair industry.
• Drive company vehicles safely and responsibly to and from customer locations.
• Utilize handheld devices to update work orders in a paperless environment.
• Consistently deliver a 5 Star customer experience.

• Outstanding technical and customer service skills.
• Must be enthusiastic and customer service-focused.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Willingness to learn and develop skills.
• Must have a valid driver’s license.
• Must be able to pass a pre-employment drug screen, criminal background check, and driver’s license check.
• Ability to read, write, and speak English (bi-lingual is always a plus).
• Must be able to lift or maneuver 50 pounds.
• Prior experience in appliance repair, HVAC, electrical, or related fields is preferred but not required.

• Medical benefits
• Retirement savings
• Performance-based Bonus opportunities (Opportunity to earn $100,000+ per year!)
• Paid Vacation Time
• Company Vehicle
• Paid Training
• Family Owned Business
• Whirlpool brand Exclusive Service Company
• Minnesota s only Whirlpool W Service Provider

Twin Cities Appliance has established itself as the leading appliance repair service company in Minnesota that delivers exceptional, convenient customer service. As Whirlpool Corporation s only W Service company we receive unparalleled support and training to service their trusted brands including Whirlpool, Amana, Kitchen-Aid, Maytag, and Jenn Air.

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Details of participation in these benefits plans will be provided if an employee receives an offer of employment.