ServiceNow CMDB & ITOM Engineer

U.S. Bank is seeking a Service Now CMDB & ITOM Engineer to join the growing Service Now Software Engineering team responsible for the enterprise Configuration Management Database (CMDB), Discovery, and Service Mapping platforms.

This position is not eligible for visa sponsorship.

This role requires working from a U.S. Bank location three (3) or more days per week.

• Develop and deliver Service Now solutions based on user stories and acceptance criteria.
• Configure, enhance, and support CMDB, Discovery, and Service Mapping capabilities within the Service Now platform.
• Build, test, and deploy functionality through Agile release cycles.
• Participate in sprint planning, standups, retrospectives, and other Agile ceremonies.
• Collaborate with engineering and infrastructure teams to implement platform enhancements and technical requirements.
• Support data ingestion, normalization, and ETL processes that maintain CMDB accuracy and service visibility.
• Work development stories from backlog through production deployment.
• Assist with mapping relationships between infrastructure, applications, and business services.
• Support ongoing maintenance and continuous improvement of Service Now CMDB and ITOM capabilities.
• Ensure solutions align with established Service Now development standards and best practices.

• 3+ years of Service Now ITOM Visibility development experience.
• Hands‑on experience with CMDB.
• Hands‑on experience with Discovery.
• Hands‑on experience with Service Mapping.
• Experience developing and configuring solutions on the Service Now platform.
• Experience with data ingestion and ETL processes.
• Knowledge of cloud architecture and cloud technologies.
• Knowledge of networking infrastructure.
• Knowledge of Windows and Linux operating systems.
• Understanding of application hosting architectures.
• Experience working in Agile software development environments.
• Service Now Certified System Administrator (CSA) certification.
• Service Now Certified Application Developer (CAD) certification.

• Experience with the Common Service Data Model (CSDM).
• Knowledge of Service Now data governance and CMDB best practices.
• Experience implementing enterprise CMDB, Discovery, and Service Mapping solutions.
• ITIL knowledge and understanding of IT Service Management principles.
• ITIL certification.
• Experience working within large enterprise technology environments.
• Experience supporting service-oriented architecture and service modeling initiatives.
• Ability to translate technical solutions into business outcomes.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal-opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories.

Pay Range: $ – $. The actual range for the role may differ based on location. U.S. Bank offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase, 401(k) contribution and pension (subject to eligibility).

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance. Certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.