Audio Visual Technician

Job Title:

Audio/Visual Support Engineer

Location:

Hopkinsville, KY (Work from Office) Duration:
Long Term Contract Required Technical Skill Set:
Crestron Audio/Video device setup & Support, Teams conferencing setup. Conference room support, Zoom setup & Support Desired Competencies (Technical/Behavioral Competency) Primary

Skills:

• 1. Provide white glove support onsite for Audio/Video solution at conference rooms for larger events, meetings, and webinars.
• 2. Performing tasks that require physical presence at a Customer Locations.
• 3. Performing installation, Configuration and troubleshooting of Audio/Video devices, Conference rooms devices, Windows devices, and Teams /Zoom conferencing solutions.
• 4. Performing connectivity management tasks such as connecting, hard reset, soft reset, providing remote access to Level 2 teams and supporting remain to support whole meeting or event durations.
• 5. Replacing faulty or damaged Equipment Components, such as hard drives, power supplies, or network cards.
• 6. Performing basic troubleshooting steps such as power cycling Devices or checking physical connections.
• 7. Performing physical maintenance tasks such as rack and stack operations, Equipment labeling.
• 8. Handling the installation, replacement, or removal of Equipment Components.
• 9. Ensure proper physical connectivity by connecting and testing network cables, fiber optic connections and communication links.
• 10. Maintaining an inventory of Equipment, tracking serial numbers, and managing spare parts, and
• 11. Performing on-site troubleshooting tasks, such as verifying power and network Connectivity, checking indicator lights, or physically inspecting Devices
• 12. Perform asset management.
• 13. Perform Audio/Video testing on conference rooms and prep the rooms 1 hour before the events or meetings

• 1. Strong knowledge in ITIL process.
• 2. ITIL Certification
• 3. Strong communication
• 4. Good understanding of Audio/Video technologies
• 5. Good understanding of VIP support for conference rooms setup
• 6. Good experience with End user and Deskside support