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Lead Energy Tech Support Engineer (Level 3
Job in
Hopkinsville, Christian County, Kentucky, 42241, USA
Listed on 2026-08-03
Listing for:
Optimal
Full Time
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Optimal is seeking a Technical Support Engineer to act as the Level 3 troubleshooting lead for OEM Energy Home products. The role involves diagnosing complex issues, guiding real-time troubleshooting forums, and driving root-cause investigations across customer support, engineering, quality, installers, and suppliers.
The engineer will translate learnings into scalable knowledge through bulletins, quick-reference guides, and updated installation manuals to improve efficiency and outcomes.
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