IT Support Professional I

IT Support Professional I

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Posting Number S15570P

Working Title IT Support Professional I

Department FMD-Admin-IT General

About the University of Georgia Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://(Use the "Apply for this Job" box below).). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report.

The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

The IT Department manages the information technology needs of the Facilities Management Division in addition to providing assistance to other groups on campus utilizing FMD resources. We provide technical support to over 800 FMD employees and manage approximately 300+ desktop computers.

• Eligible Full/Part time Full Time
• Work Schedule
• Additional Schedule Information Monday-Friday, 8:00 AM-5:00 PM
• Advertised Salary 50,000 - 55,000
• Posting Date 08/10/2026
• Open until filled
• No Closing Date 08/17/2026
• Proposed Starting Date 09/14/2026

Location of Vacancy Athens Area

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb).

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy

• Bachelor's degree in a related field or equivalent

• Experience with Jamf MDM to configure, manage, and troubleshoot mobile iOS devices.
• Proficient with Ivanti EPM to manage Windows devices, including basic application distribution and endpoint security management.
• Experience managing and troubleshooting both VDI endpoints and VMware/Omnissa Horizon virtual machines.

This position provides advanced technical support to employees and affiliates of the Facilities Management Division of the University of Georgia and serves as a primary technical lead for the FMD helpdesk. While the role remains customer-service focused, it requires technical depth that goes beyond a basic support technician or general IT generalist. The incumbent must be able to troubleshoot hardware, software, network-connected devices, endpoint issues, and systems-related tickets with sound judgment, often while working directly with customers and resolving problems on the fly in the work areas of those served.

The position is responsible for monitoring, triaging, documenting, and resolving helpdesk tickets and phone requests in a timely manner, while also serving as…