Senior Business Analyst – Workflow Configuration

• Analyze high-level business requirements and translate them into technical specifications
• Implement solutions into the WI Workflow Automation platform
• Capture requirements, document use cases, write acceptance criteria, and convey the ideal user experience
• Drive the composition, build, and delivery of workflow and process solutions for Workplace Investing customers
• Collect and document requirements with business partners
• Coordinate delivery of capabilities to users
• Collaborate with teams across geographical regions and time zones
• Identify and solve complicated issues, turning them into intuitive solutions
• Build and maintain relationships with team members, users, customers, and collaborators
• Translate product strategy into executable product requirements
• Document user scenarios, use cases, and expected user experience
• Define use cases, user flows, user personas, and other solution-development artifacts
• Maintain the product backlog and facilitate business partner prioritization sessions
• Manage timeline and delivery expectations
• Work with various teams to drive testing, implementation, and delivery of capabilities and services

• Bachelor’s degree or equivalent work experience preferred
• 4–5 years’ experience in technology / digital products
• Experience eliciting customer/user requirements
• Experience crafting use cases and writing user stories
• Experience facilitating requirements-capture sessions with customers, users, internal teams, and business partners
• Experience with software systems with a large customer base
• Experience with projects having a multi-regional footprint and high impact
• Experience with JIRA and XTRAC applications preferred
• Experience with configuration, workflow, and BPM (Business Process Management) is a plus
• Outstanding project management skills
• Ability to prioritize effectively and solve problems analytically
• Ability to work independently and collaboratively
• Flexibility and adaptability
• Strong attention to detail
• Understanding of operational objectives and ability to translate them into efficient solutions
• Fidelity will not provide immigration sponsorship for this position
• Must meet applicable regulatory and criminal-history requirements

Demonstrates expertise in analyzing business requirements and translating them into technical specifications, with a strong focus on workflow automation and user experience. Proficient in project management, requirements elicitation, and collaboration across diverse teams to deliver impactful solutions.

• Requirements Elicitation
• Use Case Development
• Project Management
• JIRA Experience
• Workflow Automation

• Business Process Management
• Technical Specifications
• User Stories
• Acceptance Criteria
• User Flows
• User Personas
• Requirements Documentation
• Solution Development
• Multi-Regional Project Experience
• Operational Objectives Translation

• Problem Solving
• Attention to Detail
• Flexibility
• Collaboration
• Independence

• Workflow Automation
• Digital Products
• Customer Requirements
• User Experience
• Project Delivery

• JIRA
• XTRAC