Senior Field Engineer

We are currently supporting an outstanding international technology leader within the mission-critical IT/AV technology domain in the search for multiple Field Engineers to join their growing US team!

This is a hands-on field based engineering role focused on system installations, troubleshooting, maintenance, and customer support across a range of complex, real-time, mission-critical technical environments. You'd have the opportunity to work within truly exciting customers, supporting technical solutions into complex control room environments across verticals such as Broadcast, Defence, Oil & Gas, Utilities & Transportation

.
The position would suit candidates with experience across IT or AV hardware, networking, or technical support environments who enjoy working directly with customers and solving technical issues both remotely and on-sit

e.
Responsibiliti

• es:
  
  Install and configure systems and equipm
• ent Provide technical support via phone, email, remote access, and onsite vis
• its Troubleshoot technical issues and perform maintenance activit
• ies Support system staging and configurat
• ion Assist with technical documentation and report
• ing Support inventory management and technical demon strati

ons
Requireme

• nts:
  
  Experience with in a technical customer support, hardware, electrical, AV, or engineering environ
• ment Knowledge of networking fundamentals including LAN, TCP/IP, and
• DHCPExperience working with Windows systems and applicat
• ions Ability to travel extensively (50-
• 75%)Strong communication and customer service sk
• illsU.S. citizenship and ability to obtain/hold a valid pass
• ence:
  
  Video over IP or network streaming prot