Administrator L3

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

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Job Description:

The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement.

• Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.
• Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures. "
• Resolution of service Requests-Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.
• SLA Monitoring-Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.
• Change request execution-"Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.
• "Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes."
• Incident Analysis-"Analyse nature of incidents to support root cause analysis and related service improvement plans.
• Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted."

• Provide network design services which meet and exceed the needs of customer
• Propose and Validate BoM for Network Infrastructure solutions.
• Preparing Scope of Work and Project Plans for the Solution.
• Preparing High Level & Low Level designs as per proposed Solution.
• Design and Implementation of Routing and Switching technologies.
• Design and implementation of Data Centers on SDN technologies e.g. Cisco ACI, VMware NSX

• Should be CCNP/CCIE certified.
• Products:
  Cisco Routers, WAAS, Nexus 7k/5k, Cisco Switches, Cisco 65xx, 45xx, 37xx,ACE, WLC, WCS, LWAPPs
• WAN: IP Routing, Frame Relay, ATM, Multi Layer Switching, ACL’s, NAT, T1/E1, DS3/OC3
• Routing:
  Cisco 4000 / 4500 / 6500 / 7200 routers, Protocols include RIP, OSPF, ISIS, BGP, MBGP, EIGRP, MPLS, VRF, L3 VPN’s, IPSec, VPNs, ACL’s, NAT, CoS
• LAN/Switching:
  Cisco Catalyst 3500 / 3550 / 3700 / 3900 / 4000 / 6500 series switches, Gigabit Ethernet, 802.1q, ISL, Ether Channel, Multicast, SNMP, VSS, VTP, STP, RSTP, HSRP/VRRP, vDC, vPC, VRF, FCoE, DHCP, Traffic Shaping, Voice over IP, Video / Voice QoS (CBWFQ, LLQ)
• Wireless: 802.1x, WPA/WPA2 and WEP with TKIP / AES
• Load Balancing
  - Netscalers, F5 and Cisco
• NMS / Analysis:
  Cisco works 5.0 / 2000, What’s up Gold, Sniffer Pro 4.5 / 4.6, Sniffer Reporter

• Provide network design services which meet and exceed the needs of customer
• Propose and Validate BoM for Network Infrastructure solutions.
• Preparing Scope of Work and Project Plans for the Solution.
• Pre…