Customer Service Rep II
Job in
Hopkinton, Middlesex County, Massachusetts, 01748, USA
Listed on 2026-09-20
Listing for:
Axelon Services Corporation
Full Time
position Listed on 2026-09-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Bilingual
Job Description & How to Apply Below
Customer Service Rep II
Location:
Hopkinton, MA
Position Summary:
The Service Dispatch Specialist will be responsible for scheduling, logistics and dispatching technicians when new service calls are opened. This role is integral for maintaining the company database with the most current information and will effectively and professionally communicate with cross-functional teams, leaders and customers to ensure that we are providing world-class customer service.
Preferred Experience:
- Strong customer service background.
- Experience working in a call center environment.
- Relevant customer service, call center, or dispatching experience may be considered in lieu of additional education.
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
- Salesforce experience is preferred but not required.
- Prior dispatching experience preferred.
- High school diploma or GED required.
- Additional education in Business, Communications, or a related field is a plus.
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