Technician II

Technician II

Starting Date: Immediately

Salary: $31.88 - $33.83 per hour

Location: District, Hopkinton, Massachusetts

• Provide hands‑on hardware, software, server, network, and telephone support to IT users at multiple locations, and provide escalation support to technicians.
• Provide user support and training on existing and new technologies, including audio/visual presentation equipment.
• Troubleshoot computer, software, telecommunications, and A/V problems independently or with other IT staff.
• Image and deploy new or existing technology annually, triage and resolve technology calls and requests for all sites.
• Maintain accurate IT records, including inventory of hardware, software, supplies, warranties, and RMAs, and order and stock supplies and parts needed for computer equipment repair.
• Research, communicate, coordinate, and implement new technologies independently or with internal IT staff or outside contractors.
• Maintain inventory, replacement, and rotation of network backup tapes.
• Manage and provide technical support related to network hardware, software, and system administration; bring unusual conditions to the attention of the Director.
• Manage the repair and supply budgets and work with the Director of Technology to prepare the annual repair and maintenance budget.
• Provide escalation support to technicians and other technical staff.
• Perform other duties as assigned.

• Bachelor's degree in Computer Science or a related field preferred.
• Certifications:
  
  A+, MCSE, MCSA, ACMT, CCT, MAC OSX, and MAC hardware.
• Working knowledge of MAC OSX 10.6+, Windows operating systems (Windows 2003/XP Pro/Windows
  7), Windows Server 2003+, Exchange Server 2003+, and Google Certified Administrator.
• 3–6 years of hands‑on computer and server support experience required.
• Ability to work independently in a fast‑paced environment, juggling many tasks and requests across a large user base.
• Desire to learn new technologies and a willingness to apply problem‑solving and troubleshooting methodologies, and the ability to recognize trends and develop solutions to avoid recurring issues.
• Ability to interact daily with users at varying technical competency levels.
• Alternative qualifications may be considered at the discretion of the Superintendent or Director of Technology.

The Hopkinton Public School System does not discriminate on the basis of race, color, religion, national origin, age, gender, gender identification, sexual orientation, genetic information, or disability in admission to, access to, employment in, or treatment in its programs and activities. The Hopkinton Public School district is an equal opportunity employer, committed to diversity in our workplace.