Senior AV Field Engineer

cb20 is the Capital Region’s solution provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.

We are an organization that puts Customers first, acts with Integrity, embraces innovation and values Self-Development and Contribution to our community. We partner with the world’s leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.

You will specialize in the configuring, readying, and troubleshooting of software/network-based audio-visual product solutions. A fundamental understanding of audio-visual principles, functionality, and terminology is required to be successful.

• Execute assigned configuration tasks within deadlines both in the configuration lab and the field
• Rack fabrication of AV systems in the configuration lab
• Verify systems integration wiring connectivity and terminations in the lab
• Analyze and resolve configuration issues in a timely manner
• Provide support in loading, testing, and documenting results of pre-built customized control programs, touch panel files, and DSP builds
• Configuration of major brands of collaborative solutions such as Neat, Logitech, Polycom, Cisco
• Verify systems installation wiring connectivity and terminations in the field
• Complete final product configuration, testing, and commissioning of system solutions utilizing Field Commissioning Reports
• Perform end-user training on specific software applications and interfaces requiring client interaction
• Configuration of manufacturer applications, interfaces, and products based on system/client requirements
• Assist in system solutions analysis, design, development, and testing activities as needed
• Develop and maintain configuration policies and procedures
• Review and recommend changes to existing configuration processes
• Provide technical guidance to junior specialists in their assigned job duties

• At least 5 years of experience in AV Installation, Commissioning and Service
• AVIXA CTS/CTS-I and CQT preferred
• Experience with Microsoft Teams, Zoom, and Web Ex as Conferencing Platforms
• Good working knowledge and ability to troubleshoot of Crestron, BIAMP, Extron and QSC
• Experience with AV industry software platforms. Any direct programming experience is a plus
• Strong Networking skills. Any specific certifications or training is a plus
• Proven experience in commercial AV installations including projectors, projection screens, video displays, video walls, cabling, rigging, and rack wiring
• Use of hand tools and aerial lifts including but not limited to; crimp and compression tools, Hilti or Hilti/type charge loaded tools, RJ45 crimpers, Dsub and soldering skills required
• Experience with Audio tuning, equalization and DSP Programming
• Organized, proactive and good communication skills